Team Lead, Data Analytics

Affin Bank Berhad; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Affin Bank Berhad is seeking a data analyst to generate customer, portfolio, and risk insights that optimize growth and profitability. You will provide MIS and data support across business units to drive performance and decision making.

The role focuses on delinquency dashboards, NPL insights, and risk monitoring, with collaboration across Collections, Credit Risk and Business teams to deliver data-driven solutions. A strong analytical mindset and communication skills are essential.

Qualifications

• Bachelor's degree in Accounting/Finance/Business Administration or related degree.
• Minimum 5 years' experience in the financial industry.
• Aptitude for numbers and understanding of Profit & Loss.
• Meticulous with keen attention to details.
• Strong communication and interpersonal skills.

Responsibilities

• Lead the development and maintenance of the Delinquency Dashboard to support collections actions.
• Oversee the Collections Productivity Dashboard and monitor performance metrics.
• Develop and maintain the Collection Segmentation Priority Matrix.
• Lead Auction Aging & RP Analysis to monitor recovery performance.
• Drive the NPL Dashboard to support portfolio and collections strategy.
• Develop Risk Monitoring Reports to identify deteriorating segments and trends.
• Lead the Collections Forecast Dashboard for inflows and target achievement.
• Translate data into actionable insights and present to management.
• Lead analytics outputs to ensure data accuracy and timeliness across reporting.
• Partner with Collections, Credit Risk and Business teams to deliver analytics solutions.
• Identify opportunities to enhance reporting, automation, and data visualization.

Skills

Analytical thinking

Data storytelling

Stakeholder communication

Problem solving

Attention to detail

Education

Bachelor's degree in Accounting/Finance/Business Administration

Job description

Create the future with Affin! You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference. Job Summary: The Data Analyst generates customer, portfolio, and risk insights to optimize growth, profitability, and risk-adjusted returns, while providing business units the data support and MIS required for decision making to drive performance.

Job Responsibilities

• Lead the development and maintenance of the Delinquency Dashboard, covering arrears, flow rates, cures and key delinquency trends to support timely collections actions.
• Oversee the Collections Productivity Dashboard, monitoring contact rates, PTP performance, recoveries and productivity metrics to identify performance gaps and improvement opportunities.
• Develop and maintain the Collection Segmentation Priority Matrix to identify and prioritise customer segments based on delinquency behaviour, risk profile and recovery potential.
• Lead Auction Aging & RP Analysis to monitor auction pipelines, aging trends and recovery performance, highlighting key issues and areas requiring management intervention.
• Drive the NPL Dashboard, providing insights on NPL inflows, stock movements, recoveries and write-offs to support portfolio and collections strategy.
• Develop Risk Monitoring Reports to identify deteriorating customer segments, portfolio trends and risk vintages, enabling early identification of potential credit and collections risks.
• Lead the Collections Forecast Dashboard, providing projections on inflows, recoveries and target achievement to support collections planning and performance tracking.
• Translate data into actionable business insights by analysing trends, variances and key performance indicators and presenting findings to management and relevant stakeholders.
• Lead and review analytics outputs to ensure data accuracy, consistency and timeliness across collections and credit risk reporting.
• Partner with Collections, Credit Risk and Business teams to understand business requirements, develop relevant analytics solutions and support data-driven decision making.
• Identify opportunities to enhance reporting and analytics capabilities, including automation, dashboard optimisation and improved data visualisation to increase efficiency and reduce manual reporting.
• Provide guidance and coaching to analytics team members on data analysis, reporting standards, dashboard development and interpretation of collections and risk metrics.

Job Requirements

• Bachelor's Degree in Accounting/Finance/Business Administration or related degree.
• Minimum 5 years' experience in the financial industry.
• An aptitude for numbers and understanding of Profit & Loss.
• Meticulous with keen attention to details.
• Strong communication skills.
• Strong interpersonal skills with ability to listen, interpret, influence, and negotiate.
• Good with troubleshooting & problem-solving skills.
• Naturally inquisitive with a desire to understand a broad range of commercial issues.
• Ability to work on tight deadlines with minimal supervision, willing to learn and able to work under pressure.
• Possess good analytical skills and enjoy working with data.

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people's personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community. Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day. Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!

Always About You At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience. At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline "Always about you", was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation. Our people are at the heart of what we do and remain the focus of our customer centric culture. It's about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.