Manager, Client Management

AIA Malaysia; Batu Pahat; On-site; MYR 54,000 - 90,000; Full time

Job summary

AIA Malaysia is seeking a results-driven professional to lead the sales team and manage relationships with assigned clients. The role emphasizes delivering consultative recommendations, cost-management insights, and proactive client engagement across channels.

You will collaborate with Operations, Customer Experience, and Training to optimise service delivery, while actively pursuing new initiatives for Direct Clients and ensuring smooth policy enrolment and implementation.

Qualifications

• Degree in business or equivalent required.
• Experience in commercial, client-facing roles.
• Strong presentation, planning, and analytical abilities.
• Ability to handle customer complaints with urgency and objectivity.
• Team player, adaptable and versatile.
• Independent, energetic, proactive and performance driven.

Responsibilities

• Build and maintain professional relationships with clients and intermediaries to meet sales targets.
• Provide consultative recommendations from Claims & Utilisation reports to help clients manage costs.
• Collaborate with Operations, Customer Experience, Training to optimize customer experience.
• Arrange and participate in internal and external client debriefs.
• Act as door-opener to Segment management team.
• Propose new products or initiatives for Direct Clients.
• Monitor policy enrolment, briefing, helpdesk, policy issuance, setup for seamless implementation.
• Involve in projects or initiatives to grow the CS business.

Skills

Presentation skills

Planning skills

Organizational skills

Analytical skills

Customer service

Team player

Proactive

Education

Business degree

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose‑led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About The Role

Responsible for the management of sales team and relationships with assigned clients.

Responsibilities

• Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
• Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
• Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
• Arrange and participate in internal and external client debrief
• Act as “door-opener” to Segment management team
• Responsible for proposing new product or initiatives for Direct Clients
• To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
• Involve in projects or initiatives that will further grow the overall CS business

Requirements

• Possess a degree with business or equivalent.
• Relevant working experience in commercial, client-facing role.
• Possess strong presentation, planning, organization and analytical skills
• Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective.
• Strong team player, adaptable and versatile in working style
• Independent, energetic, passionate, proactive, performance driven

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.