Manager, Client Management

AIA Shared Services; George Town; On-site; MYR 60,000 - 100,000; Full time

Job summary

AIA Shared Services in Malaysia is seeking a capable sales leader to manage the sales team and oversee client relationships. You will provide consultative recommendations based on Claims & Utilisation analysis and collaborate with internal stakeholders to optimize the client experience.

A proactive, energetic professional with business acumen and strong presentation skills will thrive in this role, driving growth and ensuring high-quality service to clients and partners.

Qualifications

• Possess a degree with business or equivalent.
• Relevant working experience in commercial, client-facing role.
• Strong presentation, planning, organization and analytical skills.
• Ability to handle customer complaints with urgency and objectivity.

Responsibilities

• Build and maintain professional relationships with clients and intermediaries to meet sales targets.
• Provide consultative recommendations via analysis of claims and utilization reports to help clients manage costs.
• Collaborate with Operations, Customer Experience, Training and others to optimize customer experience.
• Arrange and participate in internal and external client debriefs.
• Act as door-opener to Segment management team.
• Propose new products or initiatives for Direct Clients and monitor seamless implementation.

Skills

Presentation skills

Planning

Organization

Analytical skills

Team player

Education

Bachelor's degree in business or equivalent

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people’s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on.

About the Role

Responsible for the management of sales team and relationships with assigned clients.

Responsibilities

• Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
• Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
• Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
• Arrange and participate in internal and external client debrief
• Act as 'door-opener' to Segment management team
• Propose new product or initiatives for Direct Clients to monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
• Involve in projects or initiatives that will further grow the overall CS business.

Requirements

• Possess a degree with business or equivalent.
• Relevant working experience in commercial, client-facing role.
• Possess strong presentation, planning, organization and analytical skills.
• Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective.
• Strong team player, adaptable and versatile in working style.
• Independent, energetic, passionate, proactive, performance driven.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Better starts with people who reimagine what is possible and turn ideas into meaningful action.

At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels.

We will support you to broaden your perspective, strengthen your capabilities and grow your impact.

Together, we challenge assumptions, learn from one another and find better ways forward.

Bring your ambition, experience and ideas to AIA, and help shape what 'better' looks like.

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Bring your difference to AIA