Strategic Account Manager – Malaysia (Kuala Lumpur Based)

Agoda; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Agoda in Kuala Lumpur is looking for a Strategic Account Manager to build and maintain relationships with key supply partners and drive growth in the region. The role involves analyzing datasets, proposing solutions, and ensuring alignment with strategic goals.

The ideal candidate should have a Bachelor’s degree and 3–5 years of account management experience, preferably in the e-commerce sector. Strong interpersonal and analytical skills are essential.

Qualifications

• Minimum 3–5 years of experience in business development and/or account management.
• Experience in internet/e‑commerce preferred.
• Ability to create new, innovative ideas.

Responsibilities

• Develop long‑lasting relationships with key supply partners.
• Analyze large datasets to propose tailor‑made solutions.
• Deliver on country KPIs, growth targets, and strategic initiatives.

Skills

Interpersonal skills

Analytical skills

Problem-solving skills

English proficiency

Education

Bachelor’s degree

Job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries working together in offices around the globe. Every day, we connect people to destinations and experiences with our great deals across millions of hotels, holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Location: Kuala Lumpur

Get to Know our Team

Agoda is a travel booking platform where accommodation is at our core. To support our partners’ success, the Strategic Accounts Management (SAM) team works as consultants, offering strategic advice to help them excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to London and beyond, our team has footprints in over 50 locations worldwide. With industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The SAM team invests in long‑term relationships that span borders and cultures and results in incredible value for Agoda, our partners, and our customers.

The Opportunity

As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, nurturing relationships with key supply partners and driving mutual growth. A key responsibility is identifying and acquiring new sources of supply and product offerings within an assigned territory while maintaining existing relationships.

In this Role, you’ll get to:

• Develop long‑lasting relationships with key supply partners to enable Agoda’s growth in the region
• Maintain regular and meaningful engagement with Agoda’s key supply partners
• Analyze large datasets to propose tailor‑made solutions to Agoda’s supply partners
• Leverage analytical and problem‑solving skills to identify new opportunities to grow Agoda’s business
• Train and inform clients of both new and existing technologies, tools, and models
• Prepare materials to aid in growing our business during partner meetings
• Respond to partners’ requests in a timely and effective manner
• Gain buy‑in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda’s competitiveness
• Leverage product offerings to match market demands and maximize our ability to convert passive customers into active ones
• Deliver on country KPIs, growth targets, and country strategic initiatives
• Support the Area Manager in preparing country reporting for senior stakeholders

What you’ll Need to Succeed

• Bachelor’s degree
• Minimum 3–5 years of experience in business development and/or account management
• Strong interpersonal skills and ability to influence external and internal stakeholders
• Experience in internet/e‑commerce preferred
• Strong analytical and problem‑solving skills
• Team player with a professional “get it done” attitude and work ethic
• Proven success in acquiring, building, and maintaining long‑term customer relationships
• Adapts well to change and can work in a fast‑paced environment
• Ability to create new, innovative ideas
• Strong proficiency in English

It’s Great if you have:

• Experience in the travel industry

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.