MANAGER, BUSINES GROWTH - SOUTHERN I

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a regional sales and business development professional to lead growth for Melaka and Negeri Sembilan, developing external revenue opportunities while strengthening internal revenue within KPJ.

The role focuses on regional sales, key account development, market expansion, customer engagement and commercial performance, coordinating with hospital networks and internal teams to deliver sustainable revenue and service excellence.

Qualifications

• Develop and execute regional growth plans aligned to KPJ's strategy.
• Identify new business opportunities from external healthcare providers, corporates, insurers, and institutions.
• Drive revenue growth by increasing utilization of KPJ hospitals' services.
• Build relationships with customers and partners to support revenue growth and retention.
• Manage sales pipeline, proposals, tenders, and negotiations.

Responsibilities

• Lead regional growth initiatives for Melaka and Negeri Sembilan.
• Develop external revenue opportunities and strengthen internal revenue within KPJ.
• Coordinate with hospital networks and internal teams to deliver solutions.

Skills

Regional sales

Business development

Key account management

Market expansion

Customer engagement

Job description

Leading business growth initiatives for the Southern Region covering Melaka and Negeri Sembilan, with responsibility for developing external revenue opportunities and strengthening internal revenue within KPJ. The role is responsible for regional sales, business development, market expansion, customer engagement, key account development and commercial performance in alignment with Lablink’s overall business growth strategy.

JOB DESCRIPTION

• 1. Develop and execute the regional business growth plan for Melaka and Negeri Sembilan in alignment with Lablink’s commercial strategy and revenue targets.
• 2. Identify, develop and convert new business opportunities from external healthcare providers, corporations, employers, insurers, institutions and other relevant organisations.
• 3. Drive internal revenue growth by identifying opportunities to increase utilisation of Lablink services across KPJ hospitals and related companies within the assigned region.
• 4. Build and maintain strong relationships with key customers, business partners, KPJ stakeholders and other strategic accounts to support revenue growth and retention.
• 5. Develop and manage a healthy sales pipeline, including lead generation, opportunity qualification, proposal development, tender participation, negotiation and conversion.
• 6. Conduct regular market intelligence and competitor analysis to identify market trends, customer needs, emerging opportunities and potential threats within the region.
• 7. Work closely with laboratory operations and relevant internal functions to develop commercially viable service solutions, packages and proposals that meet customer requirements.
• 8. Monitor regional sales performance, revenue achievement, pipeline status, customer conversion and account development; provide regular reports and recommendations to the Senior Manager – Commercial.
• 9. Support pricing, commercial proposals and negotiations within approved authority, ensuring business opportunities are commercially sustainable and aligned with Lablink’s policies.
• 10. Coordinate and support marketing, promotional and customer engagement activities to increase awareness and utilisation of Lablink’s laboratory services.
• 11. Ensure effective handover and coordination of new accounts to the relevant operational teams and monitor customer experience and service delivery.
• 12. Represent Lablink at relevant meetings, networking activities, industry engagements and business development events to strengthen market presence and generate leads.
• 13. Ensure all business development activities are conducted with high integrity and in compliance with applicable company policies, governance requirements and relevant regulations.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

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Healthcare Services More than 10,000 employees