Managed Services Support Intern

Menara Maxis; Malaysia; On-site; MYR 50,000 - 84,000; Full time

Job summary

Menara Maxis, Malaysia's leading converged solutions company, invites applications for a role in the MSOC team. The position focuses on monitoring networks, cloud environments, and infrastructure, with responsibilities spanning incident response, ticketing, and ongoing performance reporting.

The role provides hands‑on experience across real-world telco operations and security practices. Successful candidates will support Level 1 monitoring for AWS, Azure and VMware, manage tickets within SLAs,

Qualifications

• Experience in monitoring networks and providing first‑level troubleshooting.
• Familiar with AWS, Azure and VMware cloud environments.
• Ability to log incidents and adhere to SLAs.

Responsibilities

• Monitor network dashboards and alerts; log incidents; escalate complex issues.
• Provide Level 1 monitoring for cloud environments (AWS, Azure, VMware).
• Maintain network devices (routers, switches, firewalls) following security practices.
• Track network performance metrics to aid engineering improvements.
• Assist MSOC with infrastructure upgrades and project documentation.
• Manage tickets and ensure SLA adherence with support teams.
• Provide timely updates to customers and stakeholders using templates.
• Prepare daily/weekly/monthly MSOC reports for review.
• Collaborate with internal teams to resolve issues and drive improvements.

Skills

Network Monitoring

Cloud Monitoring

SLA Management

Incident Troubleshooting

Documentation

Tools

AWS

Azure

VMware

Ticketing System

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The role will support the Maxis Managed Services Operations Centre (MSOC) in monitoring and providing first-level support across network, cloud, and managed services environments. You will work closely with internal support teams to monitor service performance, troubleshoot incidents, maintain accurate records, and ensure customer issues are addressed within the agreed Service Level Agreements (SLAs). This role provides hands‑on exposure to Maxis Managed Services, including Fixed, Broadband, IoT, Cloud, network infrastructure, and related technologies.

What are you accountable for?

• Network Monitoring & Incident Response Monitor network dashboards and alerts, perform initial analysis and first-level troubleshooting based on established Standard Operating Procedures (SOPs), accurately log incidents in the ticketing system, and elevate complex issues to the relevant support teams.
• Cloud Monitoring & Support Provide Level 1 monitoring and support for cloud environments, including AWS, Microsoft Azure, and VMware, by following guided troubleshooting procedures and escalating critical incidents where required.
• Network Configuration & Maintenance Support the maintenance of network devices, including routers, switches, and firewalls, while adhering to established security practices and under the guidance of senior engineers.
• Network Performance Monitoring Track and extract information related to network traffic, bandwidth utilisation, latency, and other performance indicators to support the engineering team in identifying areas for improvement.
• Infrastructure & Project Support Assist the MSOC team with infrastructure upgrades, preventive maintenance activities, project implementation, and relevant technical documentation.
• Ticket & SLA Management Work closely with Maxis support teams to track, assign, and update service tickets, ensuring incidents and requests are managed within the agreed SLAs.
• Customer Communication Provide customers and relevant stakeholders with timely and progressive updates on incidents and service‑related matters using approved communication templates.
• Reporting Prepare, extract, and format daily, weekly, and monthly Managed Services reports for review by the Senior Engineer or Service Manager.
• Cross-functional Collaboration Collaborate with internal technical and support teams to resolve network, cloud, server, and security‑related issues, while ensuring critical incidents are escalated promptly.
• Continuous Improvement Keep up to date with relevant industry trends, emerging technologies, and network solutions, and contribute ideas to improve MSOC processes and operational efficiency.

Working Hours

This role operates under two designated working schedules: 7:30 AM – 4:30 PM 9:00 AM – 6:00 PM Successful candidates will be assigned to one of the above working schedules based on operational requirements. By applying for this role, candidates are expected to be comfortable and willing to work under either schedule. Please ensure that you are able to commit to both time slots before submitting your application, as the final working schedule will be determined upon placement.

Duration: 3-6 months

What’s next?

Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences. We deeply believe that the key element to our success has always been our people. Visit our careers page to learn more about #LifeAtMaxis. #SimplyMaxis Culture To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.