Mall Operations Lead - Drive Safety, Service & Growth

Atria Shopping Gallery Sdn Bhd (A member of OSK Group); Petaling Jaya; On-site; MYR 180,000 - 300,000; Full time

Job summary

Atria Shopping Gallery is seeking a Senior Manager II, Mall Operations to lead the mall's operational functions, ensuring a safe, well-maintained, and customer-centric environment. You will drive operational excellence, manage service providers, optimize costs and enhance tenant satisfaction.

This role oversees building safety, housekeeping, car parking, M&E systems, renovations with tenants, and budgeting.

Qualifications

• Experienced in mall or property operations management.
• Ability to manage, supervise and monitor operational functions.
• Knowledge of M&E systems and building maintenance.
• Experience managing service providers and contracts.
• Ability to optimize operational costs and monitor financial performance.
• Strong communication skills to respond to tenant and shopper feedback.
• Capability to develop and implement systems, procedures and processes.
• Ability to provide coaching, guidance and feedback to staff.

Responsibilities

• Manage, supervise and monitor all functions of the mall operations including building safety & security services, housekeeping and cleanliness, car parking operations, landscaping maintenance, M&E equipment and services and other amenities and facilities to maintain acceptable standards and maximize property value.
• Plan and implement preventive maintenance programmes for all M&E services and building works, ensure maintenance checklist is in place, and respond quickly to tenants and shoppers' feedback.
• Supervise and monitor performance of service providers and ensure all service contracts are carried out on schedule.
• Oversee renovation works carried out by tenant contractors and ensure operating procedures are adhered to as per renovation manual.
• Optimize operational cost of all M&E systems and monitor energy consumption of the mall, liaising with local authorities where necessary.
• Ensure a proper security system is implemented to safeguard mall properties and the security and safety of tenants and shoppers.
• Constantly monitor shopping mall amenities and common areas to ensure high standard of cleanliness.
• Oversee car park operations and services to ensure consistently high standard.
• Oversee fit out teams to ensure tenancy design complies with shopping mall design guidelines and is timely.
• Plan and budget expenditures related to centre management costs and monitor financial performance against budgeted performance.

Job description

Atria Shopping Gallery is seeking a Senior Manager II, Mall Operations to lead the mall's operational functions, ensuring a safe, well-maintained, and customer-centric environment. You will drive operational excellence, manage service providers, optimize costs and enhance tenant satisfaction.

This role oversees building safety, housekeeping, car parking, M&E systems, renovations with tenants, and budgeting.