Senior Manager, Mall Operations

Atria Shopping Gallery Sdn Bhd (A member of OSK Group); Petaling Jaya; On-site; MYR 180,000 - 300,000; Full time

Job summary

Atria Shopping Gallery is seeking a Senior Manager II, Mall Operations to lead the mall's operational functions, ensuring a safe, well-maintained, and customer-centric environment. You will drive operational excellence, manage service providers, optimize costs and enhance tenant satisfaction.

This role oversees building safety, housekeeping, car parking, M&E systems, renovations with tenants, and budgeting.

Qualifications

• Experienced in mall or property operations management.
• Ability to manage, supervise and monitor operational functions.
• Knowledge of M&E systems and building maintenance.
• Experience managing service providers and contracts.
• Ability to optimize operational costs and monitor financial performance.
• Strong communication skills to respond to tenant and shopper feedback.
• Capability to develop and implement systems, procedures and processes.
• Ability to provide coaching, guidance and feedback to staff.

Responsibilities

• Manage, supervise and monitor all functions of the mall operations including building safety & security services, housekeeping and cleanliness, car parking operations, landscaping maintenance, M&E equipment and services and other amenities and facilities to maintain acceptable standards and maximize property value.
• Plan and implement preventive maintenance programmes for all M&E services and building works, ensure maintenance checklist is in place, and respond quickly to tenants and shoppers' feedback.
• Supervise and monitor performance of service providers and ensure all service contracts are carried out on schedule.
• Oversee renovation works carried out by tenant contractors and ensure operating procedures are adhered to as per renovation manual.
• Optimize operational cost of all M&E systems and monitor energy consumption of the mall, liaising with local authorities where necessary.
• Ensure a proper security system is implemented to safeguard mall properties and the security and safety of tenants and shoppers.
• Constantly monitor shopping mall amenities and common areas to ensure high standard of cleanliness.
• Oversee car park operations and services to ensure consistently high standard.
• Oversee fit out teams to ensure tenancy design complies with shopping mall design guidelines and is timely.
• Plan and budget expenditures related to centre management costs and monitor financial performance against budgeted performance.

Job description

Atria Shopping Gallery is a community-focused retail destination under OSK Property and the OSK Group, delivering quality shopping, dining, and lifestyle experiences while fostering innovation, service excellence, and sustainable growth.

About the role

Senior Manager II, Mall Operations to lead and oversee the mall's operational functions, ensuring a safe, well-maintained, and customer‑centric environment. The role is responsible for driving operational excellence, managing service providers, optimizing costs, enhancing tenant satisfaction, and preserving the value of the property.

Key responsibilities

Manage, supervise and monitor all functions of the mall operations including building safety & security services, housekeeping and cleanliness, car parking operations, landscaping maintenance, M&E equipment and services and other amenities and facilities to maintain acceptable standards and maximize property value

Plan and implement proper and effective preventive maintenance programmes for all M&E services and building works, ensure maintenance checklist is in place, and respond quickly to tenants and shoppers' feedback

Supervise and monitor performance of service providers and ensure all service contracts are carried out on schedule and in accordance with contract agreement, including timely renewal of licenses, permits and service contracts

Oversee all renovation works carried out by tenant contractors and ensure operating procedures are strictly adhered to as per renovation manual

Optimize operational cost of all M&E systems and monitor energy consumption of the mall, liaising with local authorities where necessary

Ensure a proper security system is implemented to safeguard mall properties and the security and safety of tenants and shoppers

Constantly monitor shopping mall amenities and common areas to ensure high standard of cleanliness at all times

Oversee car park operations and services to ensure consistently high standard

Oversee fit out teams to ensure tenancy design complies with shopping mall design guidelines and ensure work is carried out in a timely manner

Plan and budget expenditures related to centre management costs and monitor financial performance against budgeted performance

About you

Experienced in mall or property operations management

Ability to manage, supervise and monitor operational functions

Knowledge of M&E systems and building maintenance

Experience managing service providers and contracts

Ability to optimize operational costs and monitor financial performance

Strong communication skills to respond to tenant and shopper feedback

Capability to develop and implement systems, procedures and processes

Ability to provide coaching, guidance and feedback to staff

It started off as a dream to recreate a place where inspirations, celebrations, and memories are made; and then buzz was created that Atria will have a makeover like never before - a makeover that needed much time, scrupulous effort and people of the similar vision to achieve.

Today, standing proud and tall, in its entirety, Atria Shopping Gallery is the product of a romantic vision illuminated by architectural artisanship with a timeless purpose: to be the place everyone wants to be seen at.

"Here's to new beginnings, memories, and a lifetime of celebrations for generations to come."

Welcome back to Atria Shopping Gallery.

It started off as a dream to recreate a place where inspirations, celebrations, and memories are made; and then buzz was created that Atria will have a makeover like never before - a makeover that needed much time, scrupulous effort and people of the similar vision to achieve.

Today, standing proud and tall, in its entirety, Atria Shopping Gallery is the product of a romantic vision illuminated by architectural artisanship with a timeless purpose: to be the place everyone wants to be seen at.

"Here's to new beginnings, memories, and a lifetime of celebrations for generations to come."