Mall Concierge & Guest Experience Specialist

Atria Shopping Gallery; Selangor; On-site; MYR 28,000 - 39,000; Full time

Job summary

Atria Shopping Gallery is seeking a friendly concierge to greet visitors at the information counter in Damansara Jaya, Petaling Jaya. The role emphasizes customer service, accurate information provision, and professional presentability within a shopping mall setting.

Responsibilities include assisting tenants, supporting marcom/centre management during promotions and events, and performing other duties as needed to maintain a smooth operation.

Qualifications

• Minimum SPM or Diploma in any field.
• At least 1 year of working experience in customer service.
• Preferably Non-Executives specializing in Customer Service or equivalent.

Responsibilities

• Communicate with customers at the information counter and keep the concierge area well presented.
• Gather and provide information to customers such as travel routes and transportation availability.
• Assist tenants as required by centre management.
• Provide administrative and marcom/centre management support during advertising, promotions and stage events.
• Carry out other duties as instructed by Management.

Skills

Customer service

Communication

Presentable

Education

SPM/ Diploma

Job description

Atria Shopping Gallery is seeking a friendly concierge to greet visitors at the information counter in Damansara Jaya, Petaling Jaya. The role emphasizes customer service, accurate information provision, and professional presentability within a shopping mall setting.

Responsibilities include assisting tenants, supporting marcom/centre management during promotions and events, and performing other duties as needed to maintain a smooth operation.