Mall Customer Experience Specialist

Credit Bureau Malaysia; Malaysia; On-site; MYR 36,000 - 48,000; Full time

Job summary

Credit Bureau Malaysia is seeking a dedicated Customer Service professional to handle shopper enquiries, feedback and complaints at a mall counter. You will provide accurate information on facilities, promotions, and services, ensuring consistent service standards across daily operations.

You will manage the counter area, assist with emergencies, and support loyalty programmes and mall events while maintaining records and daily reports.

Qualifications

• Strong communication and interpersonal skills.

Responsibilities

• Attend to shoppers’ enquiries, feedback and complaints professionally and promptly.

Skills

Communication skills

Interpersonal skills

Customer-focused

English & Bahasa Malaysia

Multilingual a plus

Team player

Flexibility for shifts

Education

SPM/STPM/Diploma in related field

Tools

Microsoft Office

Job description

Credit Bureau Malaysia is seeking a dedicated Customer Service professional to handle shopper enquiries, feedback and complaints at a mall counter. You will provide accurate information on facilities, promotions, and services, ensuring consistent service standards across daily operations.

You will manage the counter area, assist with emergencies, and support loyalty programmes and mall events while maintaining records and daily reports.