Front Desk

Cofreth (M) Sdn Bhd; Sepang; On-site; MYR 20,000 - 31,000; Full time

Job summary

Cofreth (M) Sdn Bhd is seeking a front desk and customer service personnel for a mall environment in Malaysia. The role focuses on greeting shoppers, visitors and tenants and providing information on mall facilities, services, promotions and hours.

You will handle enquiries via in-person, phone, email and other channels, address feedback professionally, and coordinate with Security and facilities teams. Prior customer service experience and MS Office proficiency are preferred.

Qualifications

• Minimum qualification: SPM or Diploma in Hospitality, Business Admin, or related field.
• Experience in customer service or front desk is an advantage.
• Excellent communication and interpersonal skills required.
• Proficient in MS Office (Word, Excel, Outlook).
• Ability to multitask and manage high visitor traffic.
• Willing to work on weekends, public holidays and shift rotations.

Responsibilities

• Greet and welcome shoppers, visitors and tenants in a friendly and professional manner.
• Provide accurate information on mall facilities, shops, services, promotions, events and operating hours.
• Attend to customer enquiries in person, by telephone, email or other channels.
• Handle customer feedback and complaints and escalate to Supervisor or relevant department when needed.
• Maintain front desk and customer service area tidy and presentable.
• Coordinate with Security, Housekeeping, Maintenance and other teams to address matters promptly.
• Manage lost and found items with proper recording and return procedures.
• Assist customers with mall services, directions and general enquiries.
• Record feedback and enquiries for simple management reports.
• Support administrative duties including filing, data entry and daily records.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

SPM

Diploma (Hospitality / Business Admin)

Tools

MS Office

Job description

This is a front desk and customer service role in a mall environment, focused on greeting and assisting shoppers, visitors and tenants, providing information on mall facilities and services, and handling customer enquiries and complaints professionally.

Key responsibilities

Greet and welcome shoppers, visitors and tenants in a friendly and professional manner

Provide accurate information on mall facilities, shops, services, promotions, events and operating hours

Attend to customer enquiries in person, by telephone, email or other designated communication channels

Handle customer feedback and complaints professionally and elevate matters to the Supervisor or relevant department when necessary

Maintain the front desk and customer service area in a clean, neat and presentable condition

Coordinate with Security, Housekeeping, Maintenance and other relevant teams to address customer and operational matters promptly

Manage lost and found items, including proper recording, safekeeping and return procedures

Assist customers with general mall services, directions, facilities and other enquiries

Record customer feedback, enquiries and complaints and assist in preparing simple reports for management

Support general administrative duties, including filing, data entry, documentation and daily records

About you

Minimum qualification: SPM/Diploma (Hospitality, Business Admin, or related field preferred)

Previous experience in customer service, hospitality or front desk roles is an advantage

Excellent communication and interpersonal skills

Proficient in MS Office (Word, Excel, Outlook)

Ability to multitask and handle high visitor traffic

Willing to work on weekends, public holidays and shift rotations

Established since 1986, Cofreth is the leading solutions provider for Facilities Management and Energy Services in Malaysia. With strong shareholders support, we have successfully managed integrated facilities for renowned multinational corporations, government institutions, industrial & commercial buildings. Due to our expansion, we are now seeking dynamic individuals to join us in the following position: