Guest Experience Coordinator Front Desk

Cofreth (M) Sdn Bhd; Sepang; On-site; MYR 20,000 - 31,000; Full time

Job summary

Cofreth (M) Sdn Bhd is seeking a front desk and customer service personnel for a mall environment in Malaysia. The role focuses on greeting shoppers, visitors and tenants and providing information on mall facilities, services, promotions and hours.

You will handle enquiries via in-person, phone, email and other channels, address feedback professionally, and coordinate with Security and facilities teams. Prior customer service experience and MS Office proficiency are preferred.

Qualifications

• Minimum qualification: SPM or Diploma in Hospitality, Business Admin, or related field.
• Experience in customer service or front desk is an advantage.
• Excellent communication and interpersonal skills required.
• Proficient in MS Office (Word, Excel, Outlook).
• Ability to multitask and manage high visitor traffic.
• Willing to work on weekends, public holidays and shift rotations.

Responsibilities

• Greet and welcome shoppers, visitors and tenants in a friendly and professional manner.
• Provide accurate information on mall facilities, shops, services, promotions, events and operating hours.
• Attend to customer enquiries in person, by telephone, email or other channels.
• Handle customer feedback and complaints and escalate to Supervisor or relevant department when needed.
• Maintain front desk and customer service area tidy and presentable.
• Coordinate with Security, Housekeeping, Maintenance and other teams to address matters promptly.
• Manage lost and found items with proper recording and return procedures.
• Assist customers with mall services, directions and general enquiries.
• Record feedback and enquiries for simple management reports.
• Support administrative duties including filing, data entry and daily records.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

SPM

Diploma (Hospitality / Business Admin)

Tools

MS Office

Job description

Cofreth (M) Sdn Bhd is seeking a front desk and customer service personnel for a mall environment in Malaysia. The role focuses on greeting shoppers, visitors and tenants and providing information on mall facilities, services, promotions and hours.

You will handle enquiries via in-person, phone, email and other channels, address feedback professionally, and coordinate with Security and facilities teams. Prior customer service experience and MS Office proficiency are preferred.