Malaysia Service Advisor: Customer Care & Diagnostics

Cummins Inc; Johor Bahru; On-site; MYR 42,000 - 66,000; Full time

Job summary

Cummins Inc. in Malaysia’s Johor Branch is looking for a Service Advisor to join our operations and support team. You will be the first point of contact, building strong relationships with key customers, assessing needs, and creating work orders to ensure timely service.

You will apply financial acumen, communicate effectively, deliver customer-centric solutions, and document troubleshooting steps to support accurate repairs and updates.

Qualifications

• Finance acumen to interpret key indicators for decisions.
• Effective multi-channel communication to diverse audiences.
• Customer-focused relationships and solutions.
• Directs work and removes obstacles to get tasks done.
• Escalates to higher technical support as needed.

Responsibilities

• Serves as the first contact with customers by phone or in person.
• Assesses customer needs and gathers pertinent information.
• Creates basic work orders and provides status updates to customers.

Skills

Customer focus

Communication

Problem solving

Diagnostics

Technical escalation

Warranty processing

Financial acumen

Team collaboration

Conflict management

Education

High school diploma

Tools

Electronic Service Tools

Job description

Cummins Inc. in Malaysia’s Johor Branch is looking for a Service Advisor to join our operations and support team. You will be the first point of contact, building strong relationships with key customers, assessing needs, and creating work orders to ensure timely service.

You will apply financial acumen, communicate effectively, deliver customer-centric solutions, and document troubleshooting steps to support accurate repairs and updates.