M365 Technical Adoption Specialist

Averis; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

Averis is seeking a Microsoft 365 Technical Adoption Specialist for a 12‑month contract in Kuala Lumpur. The role bridges technical delivery and user enablement, partnering with Change Management to design practical adoption strategies.

You will guide technical readiness for Teams, Exchange Online, OneDrive/SharePoint, and Copilot, and translate capabilities into real user journeys that drive sustained value for clients.

Qualifications

• Minimum 4+ years of hands‑on working experience with Microsoft products
• Proven experience supporting Microsoft 365 environments in enterprise or multi‑client settings
• Microsoft 365 certification is mandatory (e.g., MS‑900)

Responsibilities

• Act as the primary technical advisor to the Change Management team for Microsoft 365
• Explain Microsoft 365 setup, feature behavior, dependencies, and limitations in clear, non‑technical language
• Guide Change Managers on what features are available, when they become available, and why
• Provide technical guidance for Teams, Exchange Online, OneDrive & SharePoint, and Microsoft 365 Apps
• Support readiness assessments: licensing, migrations, identity, and readiness
• Translate technical capabilities into adoption messaging, training content, and onboarding decks
• Review onboarding decks, training materials, demos, and FAQs for technical accuracy
• Support phased rollouts, feature adoption waves, and post‑migration reinforcement
• Collaborate with Change Management, project managers, and client stakeholders
• Stay up to date with Microsoft 365 releases and roadmap updates

Skills

Microsoft 365

Stakeholder management

Training & enablement

Tools

Microsoft Teams

Exchange Online

OneDrive/SharePoint

Copilot

Job description

The Microsoft 365 Technical Adoption Specialist supports successful Microsoft 365 adoption by working closely with the Change Management team to bridge technical delivery and user enablement.

This role provides in‑depth technical guidance on Microsoft 365 setup, features, dependencies, and behaviour, enabling Change Managers to design accurate, practical, and effective adoption strategies.

Working in partnership with the Change Management team, the specialist ensures that technical realities are clearly understood and translated into meaningful user journeys that drive sustained usage and deliver value for clients and members.

This role will be a 12 Month(s) contract position.

Key Responsibilities

1. Technical Partnership with Change Management

• Act as the primary technical advisor to the Change Management team for Microsoft 365


• Explain Microsoft 365 technical setup, feature behavior, dependencies, and limitations in clear, non‑technical language


• Guide Change Managers on what features are available, when they become available, and why, based on tenant configuration and readiness

2. Microsoft 365 Technical Setup & Readiness

• Provide technical guidance and validation for Microsoft 365 services, including:


• Microsoft Teams


• Exchange Online & Outlook


• OneDrive & SharePoint


• Microsoft 365 Apps (Word, Excel, PowerPoint, OneNote)


• Microsoft Copilot (where applicable)


• Support readiness assessments related to:


• Licensing models and feature entitlements


• Email migration status and feature unlocks


• Identity, access, and device readiness


• Identify technical risks or gaps that could negatively impact user experience or adoption

3. Adoption‑Focused Enablement Support

• Work with Change Management to translate technical capabilities into:


• Business use cases


• Adoption messaging and training content


• Review and validate onboarding decks, training materials, demos, and FAQs for technical accuracy


• Support phased rollouts, feature adoption waves, and post‑migration reinforcement activities

4. Stakeholder & Client Collaboration

• Collaborate closely with:


• Change Management teams


• Project managers & members


• Client IT and business stakeholders


• Participate in workshops, adoption planning sessions, and readiness discussions


• Clearly explain technical decisions, constraints, and best practices to clients and internal teams


• Stay up to date with Microsoft 365 feature releases and roadmap updates


• Proactively brief Change Management teams on new or enhanced features and their adoption impact


• Recommend improvements to technical setup or adoption approaches based on user feedback and lessons learned

Required Skills & Experience

Experience

• Minimum 4+ years of hands‑on working experience with Microsoft products, with strong focus on Microsoft 365


• Proven experience supporting Microsoft 365 environments in enterprise or multi‑client settings

Technical Skills

• Strong working knowledge of Microsoft 365, including:


• Microsoft Teams


• Exchange Online / Outlook


• OneDrive & SharePoint


• Microsoft 365 Apps


• Solid understanding of:


• Microsoft 365 licensing models and feature entitlements


• Cloud collaboration concepts


• Dependencies between technical setup, migration activities, and user experience

Certifications

• Microsoft 365 certification is mandatory, such as:


• Microsoft 365 Certified: Fundamentals (MS‑900)

Preferred Qualifications

• Experience supporting large‑scale Microsoft 365 rollouts, migrations, or adoption programs


• Exposure to change management frameworks or digital transformation initiatives


• Experience supporting Copilot adoption or advanced M365 features is an advantage