Technical Engineer

Agensi Pekerjaan Penta Consultancy Sdn. Bhd; Petaling Jaya; On-site; MYR 50,000 - 78,000; Full time

Job summary

Agensi Pekerjaan Penta Consultancy Sdn. Bhd is seeking a Technical Engineer to support Microsoft 365 and Active Directory operations for multiple clients in Malaysia. You will focus on identity management, user provisioning, and day-to-day M365 administration.

The role emphasizes proactive trouble-shooting, accurate ticketing, and clear communication with stakeholders. Prior experience in M365/AD environments is preferred; Intune/SCCM is a plus.

Qualifications

• 1–3 years of IT support, helpdesk or M365/AD operations experience.
• Hands-on M365 and AD environment experience preferred.
• Intune/SCCM experience is a plus, not required.
• Strong communication and stakeholder management skills.

Responsibilities

• Provide M365 and AD support across multiple clients.
• Handle user administration, licensing, mailbox issues and access controls.
• Respond to support tickets and escalate complex issues when needed.
• Maintain accurate documentation and timely ticket updates.

Skills

Microsoft 365 administration

Active Directory / Entra ID

User provisioning / access control

IT support / helpdesk

Tools

Exchange Online

OneDrive

Teams

PowerShell basics

Intune / SCCM (nice-to-have)

Job description

Role Overview: We are looking for a Technical Engineer to support Microsoft 365 and Active Directory operations across multiple customers. This role focuses mainly on identity, access, user provisioning, and general M365 administration. Experience with SCCM/Intune is not required but will be considered an advantage.

Job Responsibilities:

1) Microsoft 365 Support:

• Perform user administration tasks such as account creation, profile updates, licensing assignment, and mailbox support.
• Troubleshoot issues related to Exchange Online, OneDrive, Microsoft Teams, and SharePoint Online.

2)Active Directory / Entra ID:

• Manage user accounts, groups, password resets, and access permissions across on-prem Active Directory and Azure AD.
• Execute routine AD maintenance activities including OU updates and group membership changes.

3) General IT Support:

• Respond to support tickets related to M365, Active Directory, and identity/access issues.
• Conduct basic troubleshooting and elevate complex issues to senior engineers when necessary.
• Maintain accurate documentation and ensure timely ticket updates.

4) Additional Advantages (Nice to Have):

• Exposure to Intune, SCCM, or other Mobile Device Management (MDM) platforms.
• Basic PowerShell scripting knowledge.
• Good understanding of Microsoft 365 services (Exchange, Teams, OneDrive, SharePoint).
• Basic to intermediate knowledge of Active Directory & Azure AD.
• Ability to troubleshoot user access and authentication issues.
• Strong communication and stakeholder-handling skills.
• Able to work independently with guidance when needed.

Experience Requirements:

• 1~3 years experience in IT support, helpdesk, or M365/AD operations.
• Candidates with hands-on experience in M365 and AD environments are preferred.
• Intune/SCCM experience is a plus, not a requirement.