M365 Business Analyst

ITC Infotech; Subang Jaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

ITC Infotech is seeking a seasoned M365 Business Analyst to bridge business stakeholders and technical teams, focusing on requirements gathering, workflows design, and driving adoption of M365 tools.

You will work on Exchange, Teams, SharePoint, and OneDrive, translate business needs into technical specs, run workshops, lead UAT, and ensure governance and compliance across projects.

Qualifications

• 5+ years as a Business Analyst in enterprise-scale digital transformation.

Responsibilities

• Elicit, document, and translate business requirements into user stories with clear acceptance criteria.

Skills

Microsoft 365

Power Platform

SharePoint

Exchange

Teams

OneDrive

Outlook

ITIL

ServiceNow

Stakeholder management

Documentation

Communication

Tools

ServiceNow

Job description

ITC Infotech a wholly owned ITC ltd company is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Retail, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Your X-Factor

• Work ethic - You are a consummate professional
• Aptitude - You have an innate capacity to transition from project to project without skipping a beat.
• Communication - You have excellent written and verbal communication skills for coordination across projects and teams.
• Impact - You are a critical thinker with an emphasis on creativity and innovation.
• Passion - You have the drive to succeed paired with a continuous hunger to learn.
• Leadership - You are trusted, empathetic, accountable, and empower others around you.

Description :

The M365 Business Analyst acts as a bridge between business stakeholders and technical teams to ensure successful implementation and optimization of Microsoft 365 solutions.

This role focuses on gathering requirements, designing workflows, and driving adoption of M365 tools such as Exchange, Teams, SharePoint, OneDrive.

Whoever experience in Sharepoint + Exxhange + Teams, also capability to translate business requirement to technical requirement is mandatory.

Key Responsibilities

Requirements Gathering & Analysis

• Elicit, document, and translate business requirements into user stories with clear acceptance criteria.
• Facilitate workshops and discovery sessions to define use cases and productivity gaps.

Solution Design & Implementation

• Collaborate with technical teams to design M365-based solutions aligned with business goals.
• Leverage Power Platform and automation tools to optimize workflows.

Stakeholder Engagement

• Act as liaison between business users, IT, and development teams.
• Present solution concepts and business cases to leadership.

Testing & Validation

• Coordinate and lead User Acceptance Testing (UAT) to ensure solution readiness.

Governance & Compliance

• Ensure solutions meet security, compliance, and governance standards.

Training & Adoption

• Develop training materials and best practices to drive effective use of M365 tools.
• Stay updated on M365 advancements and lead proof-of-concept initiatives.

Required Skills & Experience

• Experience: 5+ years as a Business Analyst, preferably in enterprise-scale digital transformation.
• Technical Knowledge: Proven experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Outlook) and Power Platform.
• Methodologies: Strong understanding of BAU and Project activities, familiarity with Service Now tools.
• Frameworks: Knowledge of ITIL processes for incident, request, and change management.
• Soft Skills: Excellent communication, stakeholder management, and documentation skills.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women