M365 Adoption & Change Management Lead

Enfrasys Group; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Enfrasys Group in Malaysia seeks an Adoption & Change Management Executive to coordinate and support Office 365 adoption initiatives, including training sessions, onboarding, adoption planning, reporting and communications to guide users through implementation.

You will design and deliver training for Microsoft 365 apps, monitor adoption progress, collect feedback, and provide insights to improve ACM delivery while collaborating with project teams.

Qualifications

• Bachelor's degree in IT, CS, or SE is required.
• 1–2 years in customer success or related field.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Proficiency in data analysis and identifying trends.

Responsibilities

• Coordinate end-to-end Adoption & Change Management activities for Microsoft 365 and related solutions.
• Design, prepare and deliver user training sessions for Outlook, OneDrive, Teams, Office apps, SharePoint, Copilot.
• Facilitate training sessions with moderation, attendance tracking, and Q&A handling.
• Prepare post-training documentation, PoE reports, feedback summaries, and adoption insights.
• Develop adoption materials like slide decks, guides, quick references, and campaign content.
• Support customer onboarding and guide users through adoption activities.
• Monitor adoption progress and provide updates to teams and stakeholders.
• Collaborate with project managers and consultants to resolve challenges and improve delivery.
• Stay updated on Microsoft 365 and Copilot changes and update training materials accordingly.

Skills

Customer success

Training delivery

Communication

Stakeholder management

Data analysis

Problem solving

Education

Bachelor's Degree in IT/Computer Science/Software Engineering

Tools

Microsoft 365

Copilot

Job description

Enfrasys Group in Malaysia seeks an Adoption & Change Management Executive to coordinate and support Office 365 adoption initiatives, including training sessions, onboarding, adoption planning, reporting and communications to guide users through implementation.

You will design and deliver training for Microsoft 365 apps, monitor adoption progress, collect feedback, and provide insights to improve ACM delivery while collaborating with project teams.