M365 Senior Support Engineer: Zero Trust & Entra ID

Ambition; Kuala Lumpur; Hybrid; MYR 89,000 - 156,000; Part time

Benefits offered by this job

Medical benefits

Job summary

Ambition is seeking a hands-on M365 professional for a 12-month contract based in Bangsar South, Kuala Lumpur. You will own Entra ID operations and provide L2/L3 support across the Microsoft 365 suite, including design and troubleshooting of Conditional Access policies and SSO integrations.

You'll automate identity operations with PowerShell and Graph API, handle incidents, and collaborate in a hybrid enterprise environment with medical benefits.

Qualifications

• 3–7 years in a technical L2/L3 support role covering Microsoft technologies.
• Hands-on with at least three: Exchange Online, Teams, SharePoint Online/OneDrive, Entra ID, or Intune.
• Strong troubleshooting skills including log analysis and root-cause resolution.
• PowerShell proficiency; Graph API familiarity is a plus.
• Microsoft certifications preferred.

Responsibilities

• Provide L2/L3 support for Microsoft 365 suite including Entra ID.
• Design and troubleshoot Conditional Access policies aligned to Zero Trust.
• Lead SSO integrations and enforce MFA at scale.
• Perform root-cause analysis and maintain knowledge base.
• Automate identity operations via PowerShell and Graph API.
• Monitor service health and coordinate stakeholder communications.
• Support rollout changes and minor projects across M365 platform.

Skills

L2/L3 support

Microsoft 365

Entra ID

PowerShell

Microsoft Graph API

Conditional Access

SSO integration

MFA

Troubleshooting

Incident management

Education

Microsoft certifications (MS-102, MD-102, MS-700, SC-300) preferred

Tools

Exchange Online

Teams

SharePoint Online

OneDrive

Intune

Microsoft 365 Apps

Job description

Ambition is seeking a hands-on M365 professional for a 12-month contract based in Bangsar South, Kuala Lumpur. You will own Entra ID operations and provide L2/L3 support across the Microsoft 365 suite, including design and troubleshooting of Conditional Access policies and SSO integrations.

You'll automate identity operations with PowerShell and Graph API, handle incidents, and collaborate in a hybrid enterprise environment with medical benefits.