Luxury Wine & Spirits Store Leader — Ops & Sales

Stream Empire Holdings; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Stream Empire Holdings Sdn Bhd in Kuala Lumpur seeks a seasoned Store Manager to oversee daily store operations, lead the retail team, and ensure exceptional customer service for premium wines and spirits. You will manage rosters, inventory, POS cash handling, and loss prevention while driving sales growth.

You will recruit and train staff, monitor KPIs, prepare management reports, and partner with the District Manager on improvements.

Qualifications

• Diploma or degree in Business, Retail Management, Hospitality or a related field. Equivalent experience will also be considered.
• At least 5 years of retail experience, including at least 2 years in a supervisory or store management role.
• Experience in luxury, premium liquor, wine and spirits, F&B or hospitality retail is a strong advantage.
• Hands-on experience with POS systems, cash handling, stock takes and sales reporting.
• WSET or similar certification is a plus; strong product knowledge of wines and spirits preferred.
• Proven record of achieving sales targets and growing repeat or membership business.
• Able to build rosters, read sales and stock reports, and prepare management reports in Excel or Google Sheets.
• Good written and spoken English and Bahasa Malaysia; Mandarin or Cantonese an advantage.

Responsibilities

• Assist the District Manager in overseeing store operations and the retail team.
• Hold custody of outlet keys; open/close according to business hours.
• Ensure SOPs are followed and housekeeping is maintained daily.
• Work with District Manager on operations and manpower; propose improvements.
• Lead sales strategy and drive monthly/annual targets; manage budgets.
• Recruit, roster, train and onboard retail staff; monitor attendance and performance.
• Maintain inventory accuracy; perform stock takes and manage stock loss.
• Perform cashier duties; ensure accurate pricing and daily bank deposit.
• Monitor loss prevention and security; oversee CCTV and controls.
• Prepare monthly management reports; support events and new outlets.
• Coach staff, develop career plans, and address misconduct per policy.
• Ensure presence to serve high-value clients with professional service.

Skills

Retail leadership

POS systems

Cash handling

Stock takes

Sales reporting

English & Bahasa Malaysia

Mandarin/Cantonese (adv)

Education

Diploma or degree in Business/Retail Management/Hospitality

Job description

Stream Empire Holdings Sdn Bhd in Kuala Lumpur seeks a seasoned Store Manager to oversee daily store operations, lead the retail team, and ensure exceptional customer service for premium wines and spirits. You will manage rosters, inventory, POS cash handling, and loss prevention while driving sales growth.

You will recruit and train staff, monitor KPIs, prepare management reports, and partner with the District Manager on improvements.