Luxury Store Leader — Sales & Client Experience

Samsonite International S.A.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Samsonite is seeking a dynamic fashion/luxury retail professional to join our Kuala Lumpur team. You will drive top-line sales, lead clienteling initiatives, and deliver the TUMI customer experience with exemplary product knowledge and service.

You will also train staff, manage merchandising and store operations, and contribute to KPI attainment, while upholding integrity and collaborating with a multilingual team. This is a full-time role based in Malaysia.

Qualifications

• Minimum 3–5 years experience in fashion or luxury brands retail sales.
• Proven sales achievement in fashion or luxury brands market.
• Strong integrity and leadership by example.
• Excellent leadership, interpersonal and communication skills.
• Fluency in English and additional languages.

Responsibilities

• Assist store management with training all associates on the TUMI Difference and TUMI Elite Moments.
• Meet or exceed Sales goal.
• Convey the importance of the TUMI Customer Experience, through the TUMI Selling Ceremony.
• Build client relationships through data capture and outreach, with the Proximity clienteling app.
• Contribute to the attainment of sales goals, and KPI’S
• Demonstrate excellent customer service through emphasis on great product knowledge, welcome, and positive client interaction.
• Maintain an outstanding level of productivity, ensure downtime is used for training, coach, follow up and give feedback.
• Open and close the store in the absence of the manager and assistant manager.
• Maintain appropriate records and receipts for all products sold. Ensure cash registers and money bank-in daily.
• Ensure name capture is attempted at every transaction.
• Ensure price changes are ticketed accurately and in a timely fashion.
• Notify manager of damages and partner with manager for proper return to the warehouse.
• Maintain proper housekeeping standards.
• Take part in cycle counts.
• Control shrinkage through loss prevention awareness, and good customer service.

Skills

Fluency in English

Leadership

Communication skills

PC skills (MS Office)

Tools

MS Office

Retail POS system

Job description

Samsonite is seeking a dynamic fashion/luxury retail professional to join our Kuala Lumpur team. You will drive top-line sales, lead clienteling initiatives, and deliver the TUMI customer experience with exemplary product knowledge and service.

You will also train staff, manage merchandising and store operations, and contribute to KPI attainment, while upholding integrity and collaborating with a multilingual team. This is a full-time role based in Malaysia.