Luxury Sales Associate: Omnichannel & VIP Clienteling

Tapestry, Inc.; Johor; On-site; MYR 50,000 - 67,000; Full time

Job summary

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience in a luxury environment. You will meet personal and store sales goals, support daily store operations, and participate in omni‑channel selling and training programs.

You will build lasting client relationships through styling expertise, product knowledge, and fashion advice, driving brand loyalty while representing Coach across in‑store and online touchpoints. Flexible schedule may be required.

Qualifications

• 1+ years of sales experience; luxury retail preferred.
• Experience with POS operation and basic computer proficiency.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Experience with live-stream shopping or video demos (preferred).

Responsibilities

• Represent Coach as a brand ambassador and meet KPIs.
• Build client relationships through styling and product knowledge.
• Drive sales via cross-selling and recommendations.
• Handle transactions, returns, and online pickups.
• Assist inventory, visual merchandising, and store operations.

Skills

Sales experience

English proficiency

Cross-selling

Clienteling

Social media savvy

Live-stream shopping

POS operation

Fast-paced work

Tools

POS system

Mobile POS

iPad

Walkie-talkie

Price sheets

Job description

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience in a luxury environment. You will meet personal and store sales goals, support daily store operations, and participate in omni‑channel selling and training programs.

You will build lasting client relationships through styling expertise, product knowledge, and fashion advice, driving brand loyalty while representing Coach across in‑store and online touchpoints. Flexible schedule may be required.