Luxury Retail Operations Leader

Valiram; Kuala Lumpur; On-site; MYR 110,000 - 180,000; Full time

Job summary

Valiram, a leading Southeast Asian luxury retailer, seeks an Operations Manager to oversee our network of luxury watch boutiques. You will drive governance, SOP compliance, inventory integrity, and multi-store operations across Malaysia, ensuring brand standards and loss prevention.

The role requires collaborating with store leaders, Brand Manager, and partners to deliver seamless store performance, audit readiness, and continuous improvement.

Qualifications

• Degree or Diploma in any discipline.
• Minimum 5 years of retail experience, including at least 3 years in Retail Operations, Store Management, or Multi-store Operations Support.
• Experience in Luxury Watches, Luxury Retail, Premium Retail or Jewellery Retail (advantageous).
• Strong knowledge of Inventory Control, Stock Movement, Governance, Retail SOPs, Audit & Compliance, Loss Prevention, Workforce Planning, Retail Operations Systems (RAMCO experience is advantageous).
• Able to travel frequently between boutiques and support retail operations during weekends, events, and business-critical situations when required.

Responsibilities

• Drive consistent execution of retail operational standards and SOPs across all assigned boutiques.
• Conduct regular store audits and operational reviews to ensure compliance with company, brand, and regulatory requirements.
• Monitor store readiness, cash handling procedures, security controls, housekeeping, and back-of-house operations.
• Identify operational gaps and implement corrective action plans with store leadership teams.
• Lead monthly stocktakes with a focus on achieving 100% inventory accuracy.
• Maintain documentation and audit-ready records for all inventory transactions.

Skills

Inventory control

Stock movement

Governance

Retail SOPs

Audit & Compliance

Loss prevention

Workforce planning

Retail operations systems

Education

Degree or Diploma in any discipline

Tools

RAMCO

Job description

Valiram, a leading Southeast Asian luxury retailer, seeks an Operations Manager to oversee our network of luxury watch boutiques. You will drive governance, SOP compliance, inventory integrity, and multi-store operations across Malaysia, ensuring brand standards and loss prevention.

The role requires collaborating with store leaders, Brand Manager, and partners to deliver seamless store performance, audit readiness, and continuous improvement.