Luxury Retail Experience Lead

Valiram; Malaisie; Sur place; MYR 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Staff discounts

Competitive salary

Medical benefits

Dental benefits

Optical benefits

Mental wellbeing benefits

Sports and social activities

Uniform allowance

Career pathways

Résumé du poste

Valiram is a leading Southeast Asian luxury retailer with a portfolio spanning fashion, accessories, timepieces and cosmetics. We seek a Customer Experience Manager in Malaysia to elevate the store’s selling floor and lead a high-performing team in delivering exceptional service.

You will develop sales strategies, coach leaders, maintain product knowledge, and ensure outstanding customer experiences while supporting recruitment, onboarding and performance development.

Qualifications

• Minimum 5 years of experience in a retail managerial role.
• Proven ability to lead and develop high-performing sales teams.
• Strong communication, delegation and people management skills.
• Strong business acumen with strategic and analytical thinking.
• Excellent organisational skills with the ability to manage competing priorities.
• Proficient in MS Office and email.

Responsabilités

• Lead the sales floor and drive store results through the selling team.
• Develop and execute sales strategies to drive top-line growth.
• Lead, coach and develop leaders and associates to achieve selling results.
• Build strong product knowledge and high-performance selling behaviours across the team.
• Manage day-to-day store priorities while delivering a memorable customer experience.
• Support talent management including recruitment, onboarding, development and performance management.
• Maintain strong merchandise presentation standards across the sales floor.

Connaissances

Retail leadership

Talent development

Customer experience focus

Strong communication

People management

Analytical thinking

Formation

No formal degree specified

Outils

MS Office

Description du poste

Valiram is a leading Southeast Asian luxury retailer with a portfolio spanning fashion, accessories, timepieces and cosmetics. We seek a Customer Experience Manager in Malaysia to elevate the store’s selling floor and lead a high-performing team in delivering exceptional service.

You will develop sales strategies, coach leaders, maintain product knowledge, and ensure outstanding customer experiences while supporting recruitment, onboarding and performance development.