Luxury Boutique Manager: Lead Growth & Client Experience

The Swatch Group (Malaysia) Sdn Bhd; Penang; On-site; MYR 180,000 - 260,000; Full time

Benefits offered by this job

Medical

Dental

Group H & S

Staff Purchase

Job summary

The Swatch Group (Malaysia) Sdn Bhd is seeking a seasoned Boutique Manager for its luxury retail operation in Penang. You will lead a high-performing team, drive sales, and uphold brand standards while delivering an exceptional client experience.

Ideal candidates bring 7+ years in luxury retail with at least 2 years in management, strong clienteling skills, and fluency in English. Experience with SAP and Excel is preferred. Join a prestigious global group with strong growth opportunities.

Qualifications

• Minimum 7 years of experience in luxury retail, with at least 2 years in a managerial role.
• Proven track record in achieving and exceeding sales targets in a competitive environment.
• Strong business acumen, analytical skills, and results-oriented mindset.
• Strong understanding of the luxury consumer mindset and ultra-high-net-worth customer behaviour.
• Collaborative approach with the ability to foster teamwork and a "can-do" attitude.
• Exceptional communication and presentation skills in English. Additional local language a plus.

Responsibilities

• Provide clear leadership to the Boutique team by effectively communicating objectives, responsibilities, outcomes, brand standards, and procedures.
• Coach team members to achieve goals through meetings, on-the-job training, appraisals, and feedback.
• Oversee staff appearance and conduct to ensure compliance with company policies and boutique standards.
• Exceed boutique targets in line with brand retail strategy while ensuring full compliance.
• Attract and convert target prospects into clients; design programs to acquire high-potential customers and manage the client lifecycle.
• Foster lasting relationships and loyalty with clients, delivering exceptional service as part of the Omega family.
• Identify growth opportunities and apply clienteling strategies using the CRM system; manage client data and CRM activities.
• Ensure boutique maintenance, displays, VM guidelines, and adherence to retail procedures.
• Coordinate monthly duty rosters, attendance, OT submissions, stock takes, and reporting to management.
• Maintain records of staff attendance, leave, and operational documents with compliance.

Skills

Luxury retail

Store management

Sales targets

Clienteling

Excel & SAP

Tools

Excel

SAP

Job description

The Swatch Group (Malaysia) Sdn Bhd is seeking a seasoned Boutique Manager for its luxury retail operation in Penang. You will lead a high-performing team, drive sales, and uphold brand standards while delivering an exceptional client experience.

Ideal candidates bring 7+ years in luxury retail with at least 2 years in management, strong clienteling skills, and fluency in English. Experience with SAP and Excel is preferred. Join a prestigious global group with strong growth opportunities.