Lux Spa Concierge — Elite Guest Welcome & Treatments

Technology Bucket; Shah Alam; On-site; MYR 29,000 - 42,000; Full time

Job summary

Technology Bucket is seeking a Spa Concierge to provide a warm, personalized luxury welcome to hotel guests, external visitors, and regular members. You will conduct professional consultations to introduce Thalgo's marine-powered treatments, matching guests' wellness needs with specific facials and body rituals, while anticipating guest needs and handling inquiries.

You will actively manage the spa booking system, drive upsells and cross-sells, and handle daily cashiering and housekeeping tasks

Qualifications

• SPM or diploma or equivalent required.
• 1–2 years in beauty, skincare, retail, or customer service preferred.
• Good knowledge of beauty and skincare products.
• Excellent communication and customer service skills.
• Sales-driven with ability to meet targets.
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Provide a warm, personalized luxury welcome to hotel guests, external visitors, and regular members.
• Conduct professional consultations to introduce Thalgo's marine-powered treatments and match guests with facials and body rituals.
• Anticipate guest needs and handle checkouts, feedback, and inquiries.
• Manage the spa booking system to optimize therapist schedules and daily appointments.
• Drive upsells and cross-sells by pairing treatments with scrubs or retail products to hit daily sales targets.
• Handle daily cashiering, billing, and routine financial closeouts.
• Conduct walk-throughs of reception, waiting lounge, and retail displays for presentation and hygiene.
• Keep lounges and changing facilities stocked with linens and amenities.
• Monitor facility wear-and-tear and report issues to Spa Manager for external coordination.

Skills

Communication skills

Customer service

Sales oriented

Education

SPM / Diploma or equivalent

Job description

Technology Bucket is seeking a Spa Concierge to provide a warm, personalized luxury welcome to hotel guests, external visitors, and regular members. You will conduct professional consultations to introduce Thalgo's marine-powered treatments, matching guests' wellness needs with specific facials and body rituals, while anticipating guest needs and handling inquiries.

You will actively manage the spa booking system, drive upsells and cross-sells, and handle daily cashiering and housekeeping tasks