Spa Therapist

Mandarin Oriental Hotel Group Limited; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Mandarin Oriental Hotel Group Limited is seeking a Spa Therapist to perform spa treatments for guests in a professional and pleasant manner within our luxury spa setting. The role emphasizes guest comfort, on-time performance, and adherence to legendary quality standards.

The successful candidate will maintain a clean, serene work environment and follow all procedures as taught by our trainers and Head Therapist to ensure a consistently high standard of service across the spa.

Qualifications

• Guest-facing role requiring a professional, friendly demeanor.
• Ability to maintain hygiene and cleanliness standards.
• Adherence to company standards and procedures.

Responsibilities

• The Spa Therapist performs spa treatments for guests in a professional and pleasant manner.
• Support Pillars of Legendary Quality Experiences to ensure guest satisfaction and mission achievement.
• Follow Guiding Principles and D.E.L.I.G.H.T. to uphold service quality.
• Ensure guest comfort during all treatments and maintain a relaxing environment.
• Be punctual for appointments and review each appointment after completion.
• Keep the work area clean and neat at all times.
• Comply with all standards and procedures as taught by trainers or Head Therapist.
• Maintain a high standard of service throughout the Spa.

Skills

Guest service

Professionalism

Time management

Cleanliness

Standards adherence

Job description

The Spa Therapist is responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant fashion.

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

• Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

• Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

• To perform treatments on guests whilst maintaining the guest’s comfort at all times

• Be on time for appointments and thoroughly review appointments after completing each treatment

• Keep work area clean and neat at all times

• Must follow all Standards and Procedures as taught by legendary trainers or Head Therapist

• To ensure that a high standard of service is maintained throughout the Spa