Spa Therapist

Mandarin Oriental; Kuala Lumpur; On-site; MYR 28,000 - 47,000; Full time

Job summary

Mandarin Oriental in Kuala Lumpur is seeking a Spa Therapist to perform all spa treatments professionally and pleasantly for guests. You will support the spa’s mission by upholding Pillars of Legendary Quality Experiences and ensuring guest satisfaction.

You will maintain guest comfort, arrive on time for appointments, review them after sessions, and keep the work area clean while following all standards and procedures taught by trainers or the Head Therapist.

Qualifications

• Spa Therapist role with duties to perform spa treatments professionally.
• Adherence to company standards and mission statements.
• Maintain guest comfort during treatments.
• Punctuality for appointments and post-treatment review.
• Keep the workspace clean and neat at all times.
• Follow standards and procedures as taught by trainers or Head Therapist.
• Commit to high service standards across the Spa.

Responsibilities

• Perform all trained spa treatments for guests in a professional manner.
• Support Pillars of Legendary Quality Experiences daily for guest satisfaction.
• Uphold Guiding Principles and D.E.L.I.G.H.T. for guest satisfaction.
• Ensure guest comfort throughout each treatment.
• Be punctual and review appointments after each treatment.
• Maintain a clean, neat work area at all times.
• Follow all Standards and Procedures as instructed by trainers or Head Therapist.
• Maintain a high standard of service throughout the Spa.

Job description

The Spa Therapist is responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant fashion.

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement


• Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement


• Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement


• To perform treatments on guests whilst maintaining the guest’s comfort at all times


• Be on time for appointments and thoroughly review appointments after completing each treatment


• Keep work area clean and neat at all times


• Must follow all Standards and Procedures as taught by legendary trainers or Head Therapist


• To ensure that a high standard of service is maintained throughout the Spa