Logistics Team Lead — Process & Performance Coach

PSA BDP; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

PSA BDP, part of the PSA Group, invites applications for a Team Leader at its EPIcenter operations. You will coordinate cross-functional activities and drive frontline team performance in a fast-paced logistics environment.

The role focuses on coaching, process improvement, and ensuring adherence to SOPs while maintaining compliance with applicable regulations. A strong people leadership mindset is essential.

Qualifications

• Coordination across multiple functions within EPIcenter and PSA BDP offices.
• Lead, motivate and supervise the Team.
• Ensure team output aligns with EPIcenter standard processes, rules and policy.
• Provide training and coaching to team members and promote a quality mindset.
• Regularly review processes and procedures and initiate improvements to boost team performance.
• Ensure continuous improvement of PSA BDP’s Management System and that standards are followed.
• Ensure compliance with applicable legislative requirements.
• Persuade, convince or influence team members to adopt actions when necessary.
• Update SOPs with new requirements as they arise.
• Communicate clear instructions to the team members.
• Monitor workflow and SOP compliance through QC Log, KPI reports and related data.

Responsibilities

• Coordinate with the various functions within EPIcenter and PSA BDP offices.
• Lead, motivate and supervise the Team.
• Ensure the performance of the Team work as per EPIcenter standard working process, rules and policy.
• Provide training and coaching for team members and impart the quality mindset among team members.
• Constantly review processes and procedures and initiate appropriate process improvements to enhance better team performance.
• Is responsible for ensuring the continuous improvement of PSA BDP’s Management System and that the Standards are followed and enforced.
• Ensure compliance to legislative requirements are met or exceeded
• Has a ability to persuade, convince or influence team members to change their viewpoint or accept a desired cause of action when necessary
• Ensure all new requirements updated into Standard Operating Procedures (SOP) accordingly
• Communicate clear instruction to the team members
• Maintains work flow by monitoring steps of the process is compliance with SOP through QC Log, GNC report, KPI report, volume summary, leave balance and upload to BDPSmart.com.

Job description

PSA BDP, part of the PSA Group, invites applications for a Team Leader at its EPIcenter operations. You will coordinate cross-functional activities and drive frontline team performance in a fast-paced logistics environment.

The role focuses on coaching, process improvement, and ensuring adherence to SOPs while maintaining compliance with applicable regulations. A strong people leadership mindset is essential.