Logistics Quality & SLA Performance Lead

SF Global Express (M) Sdn Bhd; Subang Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

SF Global Express (M) Sdn Bhd is seeking a Logistics Analyst to monitor the Control Tower dashboard and track live parcel movement across hubs and delivery centers.

You will identify delayed parcels, analyze SLA performance, coordinate with the Dropship Center, perform root cause analyses, and help implement automated alerts to prevent SLA breaches. Fluency in English and Mandarin preferred.

Qualifications

• Bachelor’s degree in logistics, supply chain, business admin, or related field.
• 1–3 years in QA, compliance, or ops within logistics or supply chain; fresh grads welcomed.
• Strong analytical skills with Excel and reporting tools.
• Detail-oriented, structured, and strong problem-solving ability.
• Excellent communication and coordination; fluent English and Mandarin.

Responsibilities

• Monitor the Control Tower dashboard to track live parcel movement across hubs and delivery centers.
• Identify Stuck Parcels (aged inventory) and investigate root causes.
• Analyze daily, weekly, and monthly SLA performance (On-Time Delivery, First Attempt Delivery Rate).
• Act as the primary bridge between data insights and physical operations in DC coordination.
• Communicate daily Urgent/Critical lists to DC Managers to prioritise parcels.
• Provide early warnings to DCs about volume surges to meet SLAs.
• Use data to pinpoint underperforming hubs/routes and conduct root cause analysis for failed deliveries.
• Coordinate rescue missions for high-priority or delayed shipments.
• Generate daily Health Reports highlighting missed SLAs and recovery plans.
• Develop automated alerts or triggers for SLA breaches.

Skills

Analytical skills

Excel

Reporting tools

Communication

Coordination

Mandarin

Education

Bachelor’s degree in Logistics/Supply Chain/Business Admin

Tools

Excel

Reporting tools

Job description

SF Global Express (M) Sdn Bhd is seeking a Logistics Analyst to monitor the Control Tower dashboard and track live parcel movement across hubs and delivery centers.

You will identify delayed parcels, analyze SLA performance, coordinate with the Dropship Center, perform root cause analyses, and help implement automated alerts to prevent SLA breaches. Fluency in English and Mandarin preferred.