Logistics Customer Service Team Lead

Mediterranean Shipping Company; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Mediterranean Shipping Company Malaysia is seeking a Customer Service Booking Supervisor to lead a team responsible for daily booking operations. Based in Glenmarie, Shah Alam, you will coach staff across agency and Shared Service Centre, ensuring schedules and cargo arrangements are accurate and compliant.

You will monitor calls, streamline procedures to boost efficiency, and strive to meet KPI targets, reporting to the Customer Service Manager.

Qualifications

• Diploma or degree in logistics, transportation or business administration.
• 4–5 years in customer service within shipping or logistics.
• Team player, self-driven, able to work under pressure and meet deadlines.
• Strong analytical and communication skills.
• Proficient in MS Office and willing to learn new systems.

Responsibilities

• Oversee daily operations of booking processes and coach a team.
• Assist Manager to ensure accuracy of vessel changes and schedules.
• Monitor call queue and ensure prompt, polite responses.
• Streamline procedures to improve efficiency and customer service.
• Achieve KPI targets for the department.
• Report to Customer Service Manager.

Skills

Customer service

Shipping

Logistics

MS Office

Communication

Education

Diploma/Advanced/Higher/Graduate Diploma in Logistics/Transportation

Bachelor's degree in Logistics/Transportation or Business Administration

Tools

MS Office

Job description

Mediterranean Shipping Company Malaysia is seeking a Customer Service Booking Supervisor to lead a team responsible for daily booking operations. Based in Glenmarie, Shah Alam, you will coach staff across agency and Shared Service Centre, ensuring schedules and cargo arrangements are accurate and compliant.

You will monitor calls, streamline procedures to boost efficiency, and strive to meet KPI targets, reporting to the Customer Service Manager.