Shipping Operations Leader: Customer Service & Documentation

Emiratesline; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading shipping company in Kuala Lumpur seeks an experienced Customer Service & Documentation Manager to lead teams in managing customer bookings and shipping documentation. The ideal candidate should have 8-10 years of experience in logistics with strong knowledge of customer service, documentation processes, and leadership skills. This role requires a customer-first mindset and the ability to manage high-performance teams in a fast-paced environment.

Qualifications

• 8-10 years of experience in shipping or logistics, with at least 2 years in a leadership role.
• Proficiency in English, both written and spoken.
• Ability to multitask and work under pressure.

Responsibilities

• Lead and supervise the Customer Service and Documentation teams.
• Coordinate customer bookings and documentation processes.
• Oversee export and import documentation.

Skills

Strong knowledge of shipping documentation

Excellent communication skills

Leadership experience

Customer-first mindset

Proactive problem-solving

Education

Bachelor’s Degree in Business Administration, Shipping, Logistics

Tools

MS Office

Shipping software systems

Job description

A leading shipping company in Kuala Lumpur seeks an experienced Customer Service & Documentation Manager to lead teams in managing customer bookings and shipping documentation. The ideal candidate should have 8-10 years of experience in logistics with strong knowledge of customer service, documentation processes, and leadership skills. This role requires a customer-first mindset and the ability to manage high-performance teams in a fast-paced environment.