Logistics & Customer Service Coordinator

CAB Feed; Klang City, Port Klang; On-site; MYR 28,000 - 39,000; Full time

Job summary

CAB Feed is seeking a responsible Logistics Assistant to support daily logistics and customer service operations. You will assist in order processing, shipment coordination, delivery tracking and maintaining accurate records while ensuring smooth communication with customers and internal stakeholders.

The role involves administrative support, processing orders, coordinating deliveries, updating customers on status, and maintaining shipment and inventory records.

Qualifications

• Diploma or Degree in Logistics, Supply Chain, Customer Service, Business Administration or related field.
• 1–2 years of relevant experience in logistics, supply chain, customer service or administrative operations.
• Experience in handling customer enquiries, order processing or delivery coordination is a plus.
• Good verbal and written communication skills.
• Good interpersonal skills to communicate with different groups.
• Ability to manage tasks responsibly and meet deadlines.
• Detail-oriented, organised and able to work independently with minimal supervision.
• Strong problem-solving skills to handle operational issues.

Responsibilities

• Provide administrative and clerical support for daily logistics and customer service operations.
• Assist in processing customer orders and coordinating order fulfilment and deliveries.
• Monitor and update customers on order status, delivery schedules, invoices and related information.
• Resolve order discrepancies and delivery issues, escalating complex matters when needed.
• Maintain and update shipment records, inventory information, customer databases and logistics systems.
• Support accurate customer demand forecasting and shipment coordination by keeping records updated.
• Participate in customer service improvement initiatives and support service strategies.
• Coordinate with internal departments to ensure timely order processing and delivery arrangements.
• Perform other duties and administrative tasks as assigned by the Manager or Supervisor.

Skills

Communication skills

Interpersonal skills

Detail oriented

Organised

Problem solving

Independent working

Education

Diploma or Degree in Logistics, Supply Chain Management, Customer Service, Business Administration or related field

Job description

CAB Feed is seeking a responsible Logistics Assistant to support daily logistics and customer service operations. You will assist in order processing, shipment coordination, delivery tracking and maintaining accurate records while ensuring smooth communication with customers and internal stakeholders.

The role involves administrative support, processing orders, coordinating deliveries, updating customers on status, and maintaining shipment and inventory records.