Logistics Coordinator - Orders & Delivery Support

CAB Feed; Butterworth; On-site; MYR 24,000 - 36,000; Full time

Job summary

CAB Feed is seeking a responsible Logistics Assistant to support daily logistics and customer service operations in Malaysia. You will assist in order processing, shipment coordination and delivery tracking while maintaining accurate records and ensuring smooth communication with customers and internal teams.

The role requires a Diploma or Degree in Logistics or related field with 1–2 years of logistics or customer service experience.

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, Customer Service, Business Administration or a related field.
• Minimum 1–2 years of relevant working experience in logistics, supply chain, customer service or administrative operations.
• Experience in handling customer enquiries, order processing or delivery coordination will be an added advantage.
• Good verbal and written communication skills.
• Good interpersonal skills with the ability to communicate effectively with different groups of people.
• Able to manage tasks responsibly and meet deadlines and commitments.
• Detail-oriented, organised and able to work independently with minimal supervision.
• Good problem-solving skills and ability to handle operational issues effectively.

Responsibilities

• Provide administrative and clerical support for daily logistics and customer service operations.
• Assist in processing customer orders and coordinating order fulfilment and deliveries.
• Monitor and update customers on order status, delivery schedules, invoices and other relevant information.
• Assist in resolving order discrepancies, delivery issues and customer enquiries, escalating complex matters when necessary.
• Maintain and update shipment records, inventory information, customer databases and relevant logistics systems.
• Support accurate customer demand forecasting and shipment coordination by maintaining updated records and information.
• Participate in customer service improvement initiatives and support the implementation of customer service strategies.
• Coordinate with internal departments to ensure timely order processing and delivery arrangements.
• Perform other duties and administrative tasks as assigned by the Manager or Supervisor.

Skills

Communication skills

Interpersonal skills

Organisational skills

Deadline-oriented

Problem-solving

Independent worker

Education

Diploma/ Degree in Logistics or related field

Job description

CAB Feed is seeking a responsible Logistics Assistant to support daily logistics and customer service operations in Malaysia. You will assist in order processing, shipment coordination and delivery tracking while maintaining accurate records and ensuring smooth communication with customers and internal teams.

The role requires a Diploma or Degree in Logistics or related field with 1–2 years of logistics or customer service experience.