Logistics & Customer Service Coordinator

CAB Feed; Ayer Keroh; On-site; MYR 24,000 - 42,000; Full time

Job summary

CAB Feed is seeking a responsible Logistics Assistant in Malaysia to support daily logistics and customer service operations. The role involves processing orders, coordinating shipments, tracking deliveries, and maintaining accurate logistics records while ensuring clear communication with customers and internal teams.

The ideal candidate holds a Diploma or Degree in Logistics or related fields, with 1–2 years of relevant experience.

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, Customer Service, Business Administration or related field.
• 1–2 years of relevant working experience in logistics, supply chain, customer service or administrative operations.
• Experience in handling customer enquiries, order processing or delivery coordination is an advantage.

Responsibilities

• Provide administrative support for daily logistics and customer service operations.
• Assist in processing customer orders and coordinating order fulfilment and deliveries.
• Monitor and update customers on order status, delivery schedules and invoices.
• Resolve order discrepancies and customer enquiries, escalating complex matters when necessary.
• Maintain shipment records, inventory information and relevant logistics systems.
• Support demand forecasting and shipment coordination with updated records.
• Participate in customer service improvement initiatives and implementation of strategies.
• Coordinate with internal departments to ensure timely order processing and delivery arrangements.
• Perform other duties as assigned by the Manager or Supervisor.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Detail oriented

Education

Diploma or Degree in Logistics / Supply Chain / Business

Job description

CAB Feed is seeking a responsible Logistics Assistant in Malaysia to support daily logistics and customer service operations. The role involves processing orders, coordinating shipments, tracking deliveries, and maintaining accurate logistics records while ensuring clear communication with customers and internal teams.

The ideal candidate holds a Diploma or Degree in Logistics or related fields, with 1–2 years of relevant experience.