Logistics Assistant

CAB Feed; Ayer Keroh; In loco; MYR 24.000 - 42.000; Tempo pieno

Descrizione del lavoro

CAB Feed is seeking a responsible Logistics Assistant in Malaysia to support daily logistics and customer service operations. The role involves processing orders, coordinating shipments, tracking deliveries, and maintaining accurate logistics records while ensuring clear communication with customers and internal teams.

The ideal candidate holds a Diploma or Degree in Logistics or related fields, with 1–2 years of relevant experience.

Competenze

• Diploma or Degree in Logistics, Supply Chain Management, Customer Service, Business Administration or related field.
• 1–2 years of relevant working experience in logistics, supply chain, customer service or administrative operations.
• Experience in handling customer enquiries, order processing or delivery coordination is an advantage.

Mansioni

• Provide administrative support for daily logistics and customer service operations.
• Assist in processing customer orders and coordinating order fulfilment and deliveries.
• Monitor and update customers on order status, delivery schedules and invoices.
• Resolve order discrepancies and customer enquiries, escalating complex matters when necessary.
• Maintain shipment records, inventory information and relevant logistics systems.
• Support demand forecasting and shipment coordination with updated records.
• Participate in customer service improvement initiatives and implementation of strategies.
• Coordinate with internal departments to ensure timely order processing and delivery arrangements.
• Perform other duties as assigned by the Manager or Supervisor.

Conoscenze

Verbal communication

Written communication

Interpersonal skills

Time management

Detail oriented

Formazione

Diploma or Degree in Logistics / Supply Chain / Business

Descrizione del lavoro

We are looking for a responsible and organised Logistics Assistant to support daily logistics and customer service operations. The successful candidate will assist in order processing, shipment coordination, delivery tracking and maintaining accurate logistics records while ensuring smooth communication with customers and internal stakeholders.

Key Responsibilities

Provide administrative and clerical support for daily logistics and customer service operations.

Assist in processing customer orders and coordinating order fulfilment and deliveries.

Monitor and update customers on order status, delivery schedules, invoices and other relevant information.

Assist in resolving order discrepancies, delivery issues and customer enquiries, escalating complex matters when necessary.

Maintain and update shipment records, inventory information, customer databases and relevant logistics systems.

Support accurate customer demand forecasting and shipment coordination by maintaining updated records and information.

Participate in customer service improvement initiatives and support the implementation of customer service strategies.

Coordinate with internal departments to ensure timely order processing and delivery arrangements.

Perform other duties and administrative tasks as assigned by the Manager or Supervisor.

Requirements

Diploma or Degree in Logistics, Supply Chain Management, Customer Service, Business Administration or a related field.

Minimum 1–2 years of relevant working experience in logistics, supply chain, customer service or administrative operations.

Experience in handling customer enquiries, order processing or delivery coordination will be an added advantage.

Good verbal and written communication skills.

Good interpersonal skills with the ability to communicate effectively with different groups of people.

Able to manage tasks responsibly and meet deadlines and commitments.

Detail-oriented, organised and able to work independently with minimal supervision.

Good problem-solving skills and ability to handle operational issues effectively.