Lobby Concierge & Guest Services Advocate

PLENITUDE IPOH SDN. BHD.; Ipoh; On-site; MYR 20,000 - 31,000; Full time

Job summary

PLENITUDE IPOH SDN. BHD. is seeking a guest services associate to warmly welcome arriving guests, assist with luggage, and provide information on hotel facilities and local attractions.

You will respond to guest requests, coordinate with front desk and housekeeping for smooth check-ins and check-outs, and arrange transportation services. Fresh graduates welcome; strong English communication and attention to detail are essential.

Qualifications

• Fresh graduates welcome.
• Eye for detail and ability to provide best-fit solutions for guests.
• Strong interpersonal skills with fluency in English.
• Self-starter, goal oriented, eye for detail and ability to drive change.
• Responsible, reliable and committed.

Responsibilities

• Greet arriving guests and assist with luggage handling.
• Provide guests with information about hotel facilities, amenities and local attractions.
• Respond promptly to guest requests and handle special services.
• Maintain the lobby and entrance areas clean, welcoming and organized.
• Coordinate with front desk and housekeeping to ensure smooth check-ins/check-outs.
• Arrange transportation services including taxis, ride-sharing and airport transfers.
• Monitor lobby area for security and report concerns to management.
• Assist with luggage storage and retrieval during extended stays or early departures.
• Perform light maintenance tasks and assist guests with packages.
• Maintain professional appearance and dress code compliance.

Skills

Interpersonal skills

Attention to detail

English fluency

Self-starter

Job description

PLENITUDE IPOH SDN. BHD. is seeking a guest services associate to warmly welcome arriving guests, assist with luggage, and provide information on hotel facilities and local attractions.

You will respond to guest requests, coordinate with front desk and housekeeping for smooth check-ins and check-outs, and arrange transportation services. Fresh graduates welcome; strong English communication and attention to detail are essential.