Linux Server Support Engineer - 3-Shift (KL)

Netforge Solution Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Benefits offered by this job

Training provided

Project development incentive

EPF, SOCSO, EIS from probation

Medical leave, annual leave

Medical claims

Monthly fixed allowance

Monthly performance bonus

Annual bonus

Job summary

Netforge Solution Sdn Bhd in Kuala Lumpur is seeking a Shift Technician to manage the delivery of server orders and provide after-sales maintenance to customers, ensuring timely and accurate information.

You will diagnose hardware, software, server, and network issues, collect and analyze customer problems, and work across rotating shifts on site at Sunway Velocity. Mandarin fluency is required, with Windows expertise and basic Linux/database knowledge.

Qualifications

• Minimum Diploma/Degree in IT or a related field required.
• Fluent in Mandarin (both spoken and written).
• Proficient in Windows, with basic knowledge of Linux and databases.

Responsibilities

• Manage the delivery of server orders and provide after-sales maintenance to customers.
• Diagnosing and resolving various hardware, software, server, and network issues.
• Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.
• Adhere to strict work handover protocols and provide consistent and accurate information.
• Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.
• Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.

Skills

Mandarin fluency

Server hardware

Networking concepts

Windows proficiency

Linux basics

Database basics

Education

Diploma/Degree in IT or related field

Tools

Windows OS

Linux basics

Databases basics

Server & storage products

Networking equipment installation

Job description

Netforge Solution Sdn Bhd in Kuala Lumpur is seeking a Shift Technician to manage the delivery of server orders and provide after-sales maintenance to customers, ensuring timely and accurate information.

You will diagnose hardware, software, server, and network issues, collect and analyze customer problems, and work across rotating shifts on site at Sunway Velocity. Mandarin fluency is required, with Windows expertise and basic Linux/database knowledge.