Level 2 IT Support Engineer - MSP Specialist

Technado ICT; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Technado ICT in Kuala Lumpur is seeking a hands-on Level 2 IT Support professional to support a broad range of clients and technologies. You will handle escalations, troubleshoot complex issues, and work with Level 1 and Level 3 engineers while engaging with clients.

The role emphasizes ownership, problem solving, and exposure to diverse environments, including Windows, virtualization, networking, and collaboration platforms. Excellent communication skills are essential.

Qualifications

• Experience in a Level 2 IT Support, Systems Administrator or MSP Engineer role.
• Previous MSP experience is preferred.
• Strong Microsoft 365 administration and troubleshooting experience.
• Experience with Windows Server and Active Directory.
• Experience with virtualization technologies such as VMware and/or Hyper‑V.
• Strong networking knowledge including TCP/IP, DNS, DHCP, VLANs, VPNs, switches, routers, firewalls, and wireless networks.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide Level 2 technical support via phone, email, remote access and onsite.
• Troubleshoot and resolve issues across Windows, Microsoft 365, servers, networking and business applications.
• Administer and support Microsoft 365, including Exchange Online, Microsoft Teams, SharePoint, OneDrive, Intune and Entra ID / Azure AD.
• Support Windows Server, Active Directory and virtualised environments.
• Build, configure, maintain and troubleshoot Hyper‑V and/or VMware environments.
• Configure and support network infrastructure including switches, routers, wireless access points, firewalls and VPNs.
• Monitor backups, infrastructure health, security alerts and system performance.
• Diagnose hardware, software, networking and connectivity issues.
• Maintain accurate documentation, ticket notes and client records.

Skills

Level 2 IT Support

MSP Engineer

Microsoft 365 administration

Windows Server

Active Directory

Networking fundamentals

Troubleshooting

Communication skills

Documentation

Tools

VMware

Hyper-V

Exchange Online

Job description

Technado ICT in Kuala Lumpur is seeking a hands-on Level 2 IT Support professional to support a broad range of clients and technologies. You will handle escalations, troubleshoot complex issues, and work with Level 1 and Level 3 engineers while engaging with clients.

The role emphasizes ownership, problem solving, and exposure to diverse environments, including Windows, virtualization, networking, and collaboration platforms. Excellent communication skills are essential.