Learning & Development Manager - The Nautilus, Curio Collection by Hilton

Hilton; Kuah; On-site; MYR 89,000 - 167,000; Full time

Job summary

Hilton's Nautilus, Curio Collection is seeking a Learning & Development Manager to design and implement training programs that elevate team skills and performance across departments.

You will lead instructional design, apply adult learning principles, and utilize LMS and digital tools to measure impact and align with business goals. This role emphasizes coaching, cross-functional collaboration, and continuous learning in a hotel environment.

Qualifications

• Minimum 3 years in L&D or HR.
• Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred.
• Skilled in instructional design and modern training methods (e-learning, blended learning).
• Proficient in assessing training effectiveness and aligning programs with business goals.

Responsibilities

• Design, plan, and deliver hotel training programs aligned with corporate goals and industry standards.
• Monitor performance trends and review action plans with managers and trainers.
• Assess existing training initiatives and recommend improvements.
• Track, maintain, and audit individual team member training records.
• Manage department-specific training programs (e.g., harassment-free workplace, diversity, onboarding).
• Provide coaching and develop team members to foster a positive work environment.

Skills

Instructional design

Adult learning principles

Blended learning

Training evaluation

LMS

Digital training tools

Microsoft Office

Verbal & written communication

Education

Degree in HR/Organizational Development/Hospitality Management

Tools

LMS

Microsoft Office

Job description

Learning & Development Manager - The Nautilus, Curio Collection by Hilton

You are responsible for developing and implementing comprehensive team member training and development programs to enhance team skills and performance; assessing training needs, designing and updating training courses to ensure that the training content matches the team members' job responsibilities and career paths; managing training budgets to ensure maximum return on training investment. As a Learning & Development Manager, you're not just managing training initiatives for hotel team members – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Minimum 3 years in L&D or HR, with a strong track record in designing, delivering, and evaluating training programs.

Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred.

Skilled in instructional design, adult learning principles, and modern training methods (e.g., e-learning, blended learning).

Proficient in assessing training effectiveness and aligning programs with business goals.

Experienced with Learning Management Systems (LMS), digital training tools, and Microsoft Office.

Strong verbal and written skills; able to engage and motivate diverse teams.

Committed to continuous learning and staying updated on emerging training trends.

Proven ability to work cross-functionally to identify needs and support performance improvement.

Capable of managing training teams and multiple projects effectively.

Here's what you'll do during a typical day:

Develop training programs: Design, plan, and deliver hotel training programs in alignment with corporate goals and industry standards, inclusive of topics such as harassment-free workplace, diversity, new team member orientation, leadership, and service

Monitor and review performance: Conduct meetings with department managers, trainers, and team members to review performance trends, develop action plans, and recognize achievements

Deliver continuous improvement: Assess existing training initiatives, identify opportunities for enhancement, and recommend solutions to address specific department needs

Manage training records: Track, maintain, and audit individual team member training records using designated systems and tools

Oversee departmental training programs: Manage and monitor department-specific training programs such as alcohol awareness, food safety, job skills checklists, and educational assistance

Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What can I earn as a Learning and Development Manager