Learning & Development Manager - The Nautilus, Curio Collection by Hilton

Hilton; Kedah; On-site; MYR 90,000 - 150,000; Full time

Job summary

Hilton is seeking an Learning & Development Manager to lead hotel-wide training initiatives that enhance service excellence and team performance. You will design, deliver, and continuously improve programs aligned with brand standards and hospitality best practices.

You will oversee training records, manage budgets, and collaborate with department leaders to identify development needs and career paths for team members. Hilton offers a dynamic, guest-focused environment.

Qualifications

• Minimum 3 years in L&D or HR with proven design, delivery and evaluation of training programs.
• Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred.

Responsibilities

• Develop training programs aligned with corporate goals and industry standards (e.g., harassment-free workplace, diversity, orientation, leadership, service).
• Monitor performance through meetings with managers, trainers, and staff; propose action plans and recognize achievements.
• Deliver continuous improvement by evaluating existing initiatives and recommending enhancements.
• Maintain training records using designated systems and tools.
• Oversee department-specific training like alcohol awareness, food safety, and education assistance.
• Inspire and develop the team through coaching and a positive work environment.

Skills

L&D strategy

Instructional design

Adult learning principles

LMS management

Stakeholder engagement

Team leadership

Training evaluation

Education

Bachelor's degree in HR/OD/Hospitality

Tools

LMS

Articulate 360

Microsoft Office

Job description

As a Learning & Development Manager, you’re not just managing training initiatives for hotel team members – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. You are responsible for developing and implementing comprehensive team member training and development programs to enhance team skills and performance; assessing training needs, designing and updating training courses to ensure that the training content matches the team members' job responsibilities and career paths; managing training budgets to ensure maximum return on training investment.

Responsibilities

Here’s what you’ll do during a typical day:

• Develop training programs: Design, plan, and deliver hotel training programs in alignment with corporate goals and industry standards, inclusive of topics such as harassment-free workplace, diversity, new team member orientation, leadership, and service
• Monitor and review performance: Conduct meetings with department managers, trainers, and team members to review performance trends, develop action plans, and recognize achievements
• Deliver continuous improvement: Assess existing training initiatives, identify opportunities for enhancement, and recommend solutions to address specific department needs
• Manage training records: Track, maintain, and audit individual team member training records using designated systems and tools
• Oversee departmental training programs: Manage and monitor department-specific training programs such as alcohol awareness, food safety, job skills checklists, and educational assistance
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

• Minimum 3 years in L&D or HR, with a strong track record in designing, delivering, and evaluating training programs.
• Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred.
• Skilled in instructional design, adult learning principles, and modern training methods (e.g., e-learning, blended learning).
• Proficient in assessing training effectiveness and aligning programs with business goals.
• Experienced with Learning Management Systems (LMS), digital training tools, and Microsoft Office.
• Strong verbal and written skills; able to engage and motivate diverse teams.
• Committed to continuous learning and staying updated on emerging training trends.
• Proven ability to work cross-functionally to identify needs and support performance improvement.
• Capable of managing training teams and multiple projects effectively.