Hospitality L&D Manager: Training & Team Growth

Hilton; Kedah; On-site; MYR 90,000 - 150,000; Full time

Job summary

Hilton is seeking an Learning & Development Manager to lead hotel-wide training initiatives that enhance service excellence and team performance. You will design, deliver, and continuously improve programs aligned with brand standards and hospitality best practices.

You will oversee training records, manage budgets, and collaborate with department leaders to identify development needs and career paths for team members. Hilton offers a dynamic, guest-focused environment.

Qualifications

• Minimum 3 years in L&D or HR with proven design, delivery and evaluation of training programs.
• Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred.

Responsibilities

• Develop training programs aligned with corporate goals and industry standards (e.g., harassment-free workplace, diversity, orientation, leadership, service).
• Monitor performance through meetings with managers, trainers, and staff; propose action plans and recognize achievements.
• Deliver continuous improvement by evaluating existing initiatives and recommending enhancements.
• Maintain training records using designated systems and tools.
• Oversee department-specific training like alcohol awareness, food safety, and education assistance.
• Inspire and develop the team through coaching and a positive work environment.

Skills

L&D strategy

Instructional design

Adult learning principles

LMS management

Stakeholder engagement

Team leadership

Training evaluation

Education

Bachelor's degree in HR/OD/Hospitality

Tools

LMS

Articulate 360

Microsoft Office

Job description

Hilton is seeking an Learning & Development Manager to lead hotel-wide training initiatives that enhance service excellence and team performance. You will design, deliver, and continuously improve programs aligned with brand standards and hospitality best practices.

You will oversee training records, manage budgets, and collaborate with department leaders to identify development needs and career paths for team members. Hilton offers a dynamic, guest-focused environment.