Learning & Development Lead - F&B Training & Programs

Marrybrown; Johor Bahru; On-site; MYR 90,000 - 135,000; Full time

Job summary

Marrybrown Malaysia is seeking a capable Training & Development professional to develop and implement the annual Training & Development Plan aligned with business objectives. You will design and deliver programs for restaurant crews, supervisors, managers, HQ staff, and management teams.

You will monitor effectiveness through assessments and feedback, maintain records, and collaborate with Operations, HR, QA and other departments to ensure programs meet needs.

Qualifications

• Bachelor’s degree in HR, Business, Education, Training & Development or related field.
• Minimum 5 years’ experience in Training & Development, HR, or F&B operations.
• Experience in F&B, retail, hospitality, or fast-food is a plus.
• Strong knowledge of training needs analysis, instructional design, and evaluation.
• Experience designing and delivering programs for various employee levels.
• Strong presentation, facilitation, communication and interpersonal skills.
• Leadership and stakeholder management with HQ and outlet teams.
• Strong project management and organisational skills.
• Proficiency in MS Office; familiar with LMS, e-learning platforms, or HR systems.
• Good command of English and Bahasa Malaysia, spoken and written.

Responsibilities

• Develop and implement the annual Training & Development Plan aligned with Marrybrown's objectives.
• Identify training needs through TNA, performance reviews, feedback, and business requirements.
• Design and deliver training programs for restaurant crew, supervisors, managers, HQ employees, and management teams.
• Develop and maintain training materials, SOPs, manuals, e-learning content, assessments, and competency-based programs.
• Collaborate with Operations, HR, QA and other departments to support business requirements.
• Monitor training effectiveness through assessments, feedback, and post-training performance.
• Establish and maintain training standards and competency frameworks for different positions.
• Develop trainers and support Train-the-Trainer (TTT) program to strengthen internal trainer pool.
• Manage training records, attendance, certification and hours in HR/L&D systems.
• Support career pathways, leadership development, management development and succession planning.

Skills

Training Needs Analysis

Instructional Design

Competency Development

Training Evaluation

Presentation Skills

Facilitation

Project Management

Stakeholder Management

Leadership

Organisational Skills

MS Office

LMS Platforms

HR Systems

Education

Bachelor's Degree in HR / Business / Education

Tools

LMS platforms

HR systems

E-learning tools

Job description

Marrybrown Malaysia is seeking a capable Training & Development professional to develop and implement the annual Training & Development Plan aligned with business objectives. You will design and deliver programs for restaurant crews, supervisors, managers, HQ staff, and management teams.

You will monitor effectiveness through assessments and feedback, maintain records, and collaborate with Operations, HR, QA and other departments to ensure programs meet needs.