Lead, Telesales Performance

foodpanda Malaysia Sdn Bhd (Corporate Office); Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Medical Dental Corporate Allowance

Lifestyle Allowance

Job summary

foodpanda Malaysia Sdn Bhd (Corporate Office) is seeking a Telesales Performance Lead to drive vendor acquisition through data-driven insights, set incentives, and improve reporting. You will manage and mentor the telesales team while collaborating with the Pandora strategy team to deliver productivity enhancements.

Responsibilities include monitoring performance metrics, defining targets, and developing comprehensive reporting to support growth across multiple markets.

Qualifications

• 5+ years of sales experience in technology, e-commerce, or FMCG.
• Experience in BPO/shared service centers and process design is required.
• Regional experience managing stakeholders across markets is a plus.

Responsibilities

• Oversee telesales performance metrics to acquire high-quality vendors.
• Define targets and incentive structures aligned with team goals and OKRs.
• Develop reporting systems and improve processes for actionable insights.
• Lead and motivate the telesales team to achieve objectives.
• Collaborate with the Pandora strategy team to drive productivity improvements.

Skills

Sales leadership

Data analytics

Vendor acquisition

Job description

The Telesales performance lead will lead the acquisition of quality vendors via telesales by driving data-driven performance insights, defining incentives and targets, and enhancing reporting processes. You’ll manage and motivate the telesales team to meet key objectives, while closely collaborating with the Pandora strategy team to implement productivity-enhancing tools and feedback.

Main responsibilities:

• Performance Monitoring & Data Insights: Oversee telesales performance metrics to drive the acquisition of high-quality vendors, using data-driven insights to identify opportunities for improvement.
• Incentive & Target Setting: Define and implement clear targets and incentive structures for telesales teams, ensuring alignment with overall team goals and OKRs.
• Reporting & Process Enhancement: Develop comprehensive reporting systems and improve processes to provide actionable insights and enhance telesales efficiency.
• Team Leadership & Management: Lead, support, and manage telesales team members, fostering a high-performance culture and maintaining alignment with team goals.
• Productivity Tools & Strategy Collaboration: Leverage performance tools to boost productivity and work closely with the Pandora strategy team to deliver continuous improvements aligned with strategic goals.

What you need to be successful

• Minimum 5 years of work experience in driving sales (or related functions) in technology, e-commerce, or FMCG industry
• Proven experience in BPO, or shared service centers, and process design is required.
• Prior experience of working in a regional team, managing stakeholders across several markets, is a plus
• Self-motivated, with a strong sense of ownership over projects and organizational goals
• Willingness to learn, with a desire to understand all aspects of driving growth for the business
• Ability to communicate and collaborate effectively with a diverse range of people and job functions
• Good team spirit with the ability to work independently and efficiently to deliver useful business insights

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

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Perks and benefits

Medical Dental Corporate Allowance; Lifestyle Allowance