Lead, Settlement Management

Touch 'n Go Group; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Unlimited pantry fruits and drinks

Mobile and broadband reimbursement

Flexi working hours

Family leave and paid care leave

Medical coverage: dental/optometry/mat

Job summary

Touch ‘n Go Group in Kuala Lumpur seeks a Settlement Manager to oversee end‑to‑end settlement operations with providers, merchants and partners. The role focuses on robust reconciliation, process controls and timely reporting, while driving continuous improvement and cross‑functional collaboration with finance, tech and product teams.

We value strong analytical skills, stakeholder management and leadership mindset, with flexible working hours and a comprehensive benefits package.

Qualifications

• Strong understanding of settlement processes and financial controls.
• Attention to detail and high organizational capability.
• Excellent stakeholder management and communication skills.
• Experience leading or mentoring a team in a finance/settlement environment.

Responsibilities

• Oversee end-to-end settlement operations with providers, merchants and partners.
• Ensure daily settlements align with contracts and SOPs; manage reconciliations.
• Review and respond to queries from BU, providers and partners.
• Monitor monthly payment reconciliations and settlement reports.
• Provide regular updates on team performance and initiatives.
• Participate in projects relating to settlement processes and improvements.
• Coordinate with PMO, Technology, Product and other Finance teams on new products/services.

Skills

Settlement knowledge

Analytical skills

Stakeholder management

Team leadership

Flexibility

Tools

MS GP

MDBC accounting system

Excel

Office 365

Job description

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

Settlement Management

• Oversee end-to-end Settlement operations with service providers, merchants and other business partners and reconciliation of settlement amounts.
• Establish appropriate process and internal controls in ensuring Daily Settlements are made according to the commercial agreement with service providers, merchants and other business partners.
• Review and ensure all queries received from BU, service providers, merchants and other business partners are attended to and resolved timely. To elevate when required.
• Review and ensure monthly Payment Reconciliations and settlement reports are performed in a timely and accurate manner.
• Ensure settlement reports are sent out to service providers as stipulated in agreements
• Provide regular updates and reports to management on team performance, projects, and key initiatives.
• Project Requirement – to participate in projects related to Settlement as required.
• Understand new products/services impact on the settlement process, and work with internal departments (PMO, Technology, Product, Operations and other Finance teams) to establish the settlement process for these new products/services in accordance with the SOP.
• Participate in and support Process Improvement Initiatives within the company.
• Identify opportunities for continuous improvement in team processes, customer service, and operational efficiency
• Identify potential risks in settlement process and develop strategies to mitigate them.
• Request for and manage team budgets and expenses when applicable and resources are allocated effectively
• Review reconciliation with e-wallet transactions on usage settlement and resolve issues and reconciling items.
• Review the monthly account reconciliation for trade creditor accounts and ensure any outstanding items are resolved in timely manner.

Daily operations

• Process and obtain the necessary approvals to issue Instruction letters to Trustee and ensure daily settlements are performed within the stipulated time based on backend system reports.
• Check all instruction letters have been verified, supported with relevant supporting documents and approval prior to sending to Trustee.
• Check all payment executions are properly supported by completed commercial agreement and MDR rate/value in backend system are correct.
• Monitor daily settlement process and timings and follow escalation flow when there are issues to elevate to the necessary Tech teams to resolve and BU teams to be informed.
• Monitor and reconcile settlement received from payment service providers.
• Prepare journal entry for posting to MSGP/MDBC accounting system.
• Set up / Update new Service Providers’ info in the relevant financial systems after receiving from internal teams.
• Respond to queries from stakeholders i.e. Service Providers, System Integrators (SI), internal departments within stipulated time.

Others

• Lead a team and provide coaching and mentoring to subordinates in enhancing respective competencies.
• Liaise with Trustee, Banks, Auditors, Internal and External parties as required.
• Ensure timely month end closing activities are performed as per closing timetable.
• Ensure audit findings and internal control findings are followed-up/remediated within committed timelines.
• Update Operational Standards & Operating Procedures Manual (OS OPM) as required from time-to-time to reflect current processes.
• Any other duties and tasks as assigned and/or as required.

Who should join us?

• Strong process knowledge and understanding of settlement process, financial regulations, and industry best practices
• Strong analytical skills, detail-oriented, efficient and highly organized professional
• Trustworthy with high integrity
• Proficiency in settlement systems and financial software. Systems knowledge of MS GP& MDBC accounting systems, strong Office 365 and excel skills, data analytics would be an advantage
• Excellent communication skills and stakeholder management and with a collaborative mindset
• Experience working on projects would be an advantage
• Ability to manage multiple tasks and adapt to a changing, fast-paced environment
• Flexi working hours.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependents coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (“TCM”) and Chiropractic.
• Corporate membership discount and many more to explore.

Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ‘n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [e-mail]

Note: Only shortlisted candidates will be contacted.