Branch Services Executive

OCBC Malaysia; Penang; On-site; MYR 72,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Learning and development

Wellbeing initiatives

Job summary

OCBC Malaysia is seeking a capable Operations Manager to lead a team and drive efficiency. You will plan capacity, allocate resources, and manage daily operations to ensure accuracy and timeliness in reporting.

The role requires strong communication, analytical, and leadership skills with a willingness to handle cash. A recognised university degree is preferred, and 5 years of relevant experience are encouraged.

Qualifications

• From the HTML: 5 years of relevant experience encouraged to apply.
• Recognised university degree is preferred.
• Strong written and verbal communication skills; highly organized.
• Proficiency in Excel and SharePoint is desirable.

Responsibilities

• Lead and supervise a team within the department.
• Plan capacity and allocate resources to meet turnaround times.
• Manage daily operations to ensure efficiency and effectiveness.
• Prepare daily, monthly, quarterly, and regulatory reports accurately and on time.
• Champion quality and process-improvement projects; document procedures.

Skills

Team leadership

Resource planning

Operations management

Reporting

Process improvement

Documentation

Cash handling

Communication

Analytical thinking

Interpersonal skills

Teamwork

Advanced Excel

SharePoint

Education

University degree

Job description

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Responsibilities and Requirements:

• Able to lead and supervise a team of staff in the department.
• Able to plan capacity and allocate resource accordingly to meet the required turnaround time.
• Manage the daily operations of the department to ensure effectiveness and efficiency.
• Manage daily, monthly, quarterly and regulatory reporting to relevant parties on an accurate & timely basis to ensure compliance.
• Champion quality, process improvements and other service enhancement projects to maintain high service levels.
• Ensure that procedures are well documented and updated.
• Willing to handle cash.
• Preferable recognised University degree.
• Candidates with 5 years of relevant experience are encouraged to apply.
• Good written and verbal communication skills, highly organized.
• Skill in advance excel & sharepoint.
• Proactive, able to work and manage assignment independently.
• Proven analytical, communication and inter-personal skills.
• Strong leadership and people management skills and teamwork oriented.

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Let's build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world's highest credit rating (Aa1 by Moody's and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.