Section Head (Core Banking & Cards)

OCBC e2 Power Sdn Bhd; Malaysia; On-site; MYR 180,000 - 240,000; Full time

Job summary

OCBC e2 Power Sdn Bhd in Malaysia seeks an IT leader to manage Core Banking & Cards systems, ensuring 24x7 production support, SLA/KPI delivery, risk management, and cost control across applications.

You will lead a team of 15+ professionals, collaborate with Singapore counterparts, oversee vendors and contracts, and drive service improvements while aligning with strategic objectives and budgets. Strong communication and interpersonal skills are essential.

Qualifications

• Degree in Computer Science/ IT or related fields.
• Minimum 5 years leading a team of at least 15 people in the role described.
• Experience with Core Banking and Cards systems, preferably Silverlake SIBS (SIBS).

Responsibilities

• Manages Core Banking & Cards systems which are mission critical.
• Manages service delivery to meet SLA and KPI, including improvements, recovery and resolution.
• Manages risks related to applications in the portfolio.
• Stakeholder reporting to senior management on health of service delivery and risks.
• Collaborates with Singapore counterparts as part of delivery.
• Oversees vendor management, contracts and budgets.
• Plans cost savings and productivity improvements.
• Develops team capabilities and performance management.

Skills

Leadership

Team management

Stakeholder management

Communication

24x7 on-call

Education

Degree in Computer Science/ IT

Tools

Silverlake SIBS

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Roles and Responsibilities:

• Manages Core Banking & Cards systems which are mission critical systems in the bank.
• Manages local and cross border services delivery and ensure it meets SLA and KPI which includes service improvement, recovery and resolution
• Manages risks related matters associated to the applications under the portfolio
• Stakeholder management – reporting to senior management on health of service delivery, application risks status, deliverables and progress updates
• Works closely with management and counterparts in Singapore as part of delivery
• Manages business units’ key stakeholders in terms of service delivery, key issues and expectation
• Manages and monitor service delivery and performance of various vendors
• Manages contracts and financial matters of applications under the portfolio
• Plan, implement and monitor departmental budgets, ensuring budget are achieved together with cost savings target
• Plan and implement cost savings and cost avoidance initiatives as well as improving productivity
• Plan development of individual skills to support current and future departmental objectives cum direction
• People management – Manage resources and recruitment, manage and review team performance including performance appraisals.

Requirements:

• Degree in Computer Science/ IT or related fields
• Preferably at least 10 years of working experience in IT
• Minimum 5 years of working experience in managing and leading a team of at least 15 people in the capacity detailed above
• Experienced and ability to act & manage on 24x7 basis when there is an escalation on critical production issues
• Demonstrates leadership quality and positive mindset of growing and motivating the team, service improvement and result/deliverables-based
• Knowledge of Core Banking and Cards systems are required preferably in Silverlake Integrated Banking System (SIBS) system.
• Pleasant personality with good communication and interpersonal skills.
• Knowledge in Banking IT environment and experience in managing mission critical applications will be a plus.

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.