Data Entry Processor

OCBC e2 Power Sdn Bhd; Malaysia; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Community initiatives

Learning and development opportunities

Job summary

OCBC e2 Power Sdn Bhd is seeking a detail-oriented candidate to handle daily processing and data input of customer requests. The role requires verifying document completeness, maintaining accuracy, and meeting SLA targets in a collaborative team environment.

The position emphasises strong regulatory compliance, the ability to work under pressure, and willingness to support process improvements while delivering reliable customer service.

Qualifications

• Handle daily processing/data input of customer requests.
• Verify completeness and proper authorization before processing.
• Complete daily processing within SLA targets.
• Able to work independently, under pressure, and as part of a team.

Responsibilities

• Process/perform data entry for all verified requests on timely and accurate basis.
• Attend to enquiries on processing status of customer requests.
• Escalate exception cases promptly to Team Lead/Section Head.
• Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering).
• Provide support functions from time to time (e.g. compilation of statistics, report extraction).
• Contribute and provide feedback to Team Lead on process-related issues and suggest improvements.

Skills

Self-motivated and team player

Education

Degree in any discipline

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Responsibilities

• Handle daily processing/data input of customer requests on timely and accurate basis.
• Verify completeness of the requests and documents and ensure all requests are properly authorized before processing.
• Process/perform data entry for all verified requests on timely and accurate basis
• Check and ensure all input performed by the Maker are accurate via online system check/online system approval.
• Attend to enquiries on processing status of customer request/any issues pertaining to the request handling.
• Escalate exception cases to Team Lead/Section Head promptly
• Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)
• Perform ad-hoc assignments given by the Team Lead/Section Head/Head of Department.
• Contribute and provide feedback to Team Lead or Section Head on process related issues and give suggestion for improvement
• Completes processing of daily requests within the agreed Service Level Agreements (SLA) with Business Units
• Achieves zero defect and operating losses
• Achieves zero customer complaints/ negative feedback
• Fully conversant with process/ SLAs/ regulatory requirements
• Provide support functions from time to time (e.g. compilation of statistics, report extraction)
• Support team lead in achieving their KPI requirement and achieve good audit rating
• Preferably with Degree in any discipline
• Self-motivated and able to work as a team
• Possess positive attitude and willingness to learn
• Able to work fast, independently and under pressure

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.

Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.