Process Management - AVP

OCBC e2 Power Sdn Bhd; Malaysia; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits package

Community initiatives

Learning and development opportunities

Wellbeing and growth

Job summary

OCBC e2 Power Sdn Bhd in Malaysia is seeking a detail‑oriented professional to support loan recovery operations and administration. The role focuses on ensuring timely issuance and cancellation of facilities, and adherence to SLA/TAT in daily tasks.

You will assist with discharge of charge documents, consents to external parties, and monitoring of collection accounts (Conventional & Islamic), contributing to smooth regulatory and customer outcomes.

Responsibilities

• To ensure timely issuance of Redemption Statements in accordance to set SLA/TAT.
• To ensure timely cancellation of Facilities in accordance to set SLA/TAT.
• To support Loan Recovery Department (COD/SAM) in the issuance of Redemption Statement, instruction to cancel OD, deletion of collateral, revision of classification status, upliftment of FD, cancellation of facilities and revision of classification status in accordance to set SLA/TAT.
• To attend to requests such as consents to external parties, execution of Discharge of Charge documents and release of original security documents in accordance to set SLA/TAT.
• To monitor the Collection Account 2 (both Conventional & Islamic) daily to adhere to Collection Account Policy & Procedures.
• To ensure Bridging Loan cases are attended and in order.
• To ensure timely Discharge of Charge of Security(ies) in accordance to set SLA/TAT.

Job description

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Responsibilities

• To ensure timely issuance of Redemption Statements in accordance to set SLA/TAT.
• To ensure timely cancellation of Facilities in accordance to set SLA/TAT.
• To support Loan Recovery Department (COD/SAM) in the issuance of Redemption Statement, instruction to cancel OD, deletion of collateral, revision of classification status, upliftment of FD, cancellation of facilities and revision of classification status in accordance to set SLA/TAT.
• To attend to requests such as consents to external parties, execution of Discharge of Charge documents and release of original security documents in accordance to set SLA/TAT.
• To monitor the Collection Account 2 (both Conventional & Islamic) daily to adhere to Collection Account Policy & Procedures.
• To ensure Bridging Loan cases are attended and in order.
• To ensure timely Discharge of Charge of Security(ies) in accordance to set SLA/TAT.

Our Heritage

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.