Shift Lead - Coffee Bar & Team Coaching

Kopi Kenangan; Shah Alam; On-site; MYR 39,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Meal provided

5 days on, 2 off

Overtime

Medical benefits

SOCSO/EIS/EPF

Barista certification

Career progression

Job summary

Kopi Kenangan Malaysia is seeking a Shift Supervisor to lead baristas, ensure SOP adherence, and deliver high-quality beverages while maintaining operational excellence during each shift.

The ideal candidate will have 2+ years in F&B shift supervision, experience with crew scheduling and inventory, and strong customer service skills; a Kenangan Academy certification is available. Flexible hours across mornings, evenings, and weekends expected.

Qualifications

• Minimum 2 years as Shift Supervisor in F&B, preferably coffee.
• Experience in crew scheduling and inventory management.
• Willing to work flexible hours including mornings, evenings, weekends and public holidays.
• Maintain regular attendance and punctuality.
• Excellent communication and customer service skills.

Responsibilities

• Lead and coach baristas to meet SOPs and quality standards.
• Ensure the store is clean, organized, and well-stocked for each shift.
• Provide good customer service to customers.
• Monitor inventory and equipment-related matters.
• Support sales and financial reporting as part of daily operations.
• Participate in training and certification through Kenangan Academy.

Skills

Shift supervision

Crew scheduling

Inventory management

Sales reports

Flexible hours

Attendance & punctuality

Communication skills

Customer service

Education

Kenangan Academy Certification

Job description

Kopi Kenangan Malaysia is seeking a Shift Supervisor to lead baristas, ensure SOP adherence, and deliver high-quality beverages while maintaining operational excellence during each shift.

The ideal candidate will have 2+ years in F&B shift supervision, experience with crew scheduling and inventory, and strong customer service skills; a Kenangan Academy certification is available. Flexible hours across mornings, evenings, and weekends expected.