Lead CRM Devops Engineer

Sourceo Pte Ltd; Selangor; On-site; MYR 180,000 - 260,000; Full time

Job summary

StarHub is seeking a Lead CRM DevOps Engineer to own end-to-end DevOps for CRM/OM platforms, driving reliability, release governance, and platform architecture on AWS EKS.

You will lead CI/CD, trunk-based development, and Kubernetes operations while guiding engineers across teams to deliver scalable, secure, and observable services.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 6+ years of hands-on experience across DevOps, SRE, and platform/software engineering, with 2–3 years in a senior/lead role.
• Strong proficiency in Java and Spring Boot, with experience supporting microservices-based architectures.
• Deep understanding of scalability, reliability engineering, and production system performance.
• Hands-on experience with Kubernetes (EKS preferred), Helm, CI/CD platforms (Jenkins, GitLab CI), and GitOps.
• Experience with AWS cloud services and infrastructure as code (Terraform/CloudFormation).
• Strong SQL skills with PostgreSQL performance tuning.
• Proficiency in Python and shell scripting for automation.
• Observability/monitoring with Splunk, Prometheus, Grafana, CloudWatch.
• Experience in Agile/Scrum environments and stakeholder management.

Responsibilities

• Drive DevOps strategy and operating model for CRM/OM platforms and act as escalation point.
• Lead trunk-based development, automated testing, and release safety across microservices.
• Design and operate multi-cluster Kubernetes platforms on AWS EKS, including networking and RBAC.
• Govern AWS infrastructure using IaC (Terraform/CloudFormation) ensuring security, scalability, and cost efficiency.
• Apply SRE practices by defining SLOs/SLIs, incident management, and RCA.
• Ensure end-to-end reliability of CRM and API integrations.
• Establish observability using Splunk, Prometheus, Grafana, CloudWatch and on-call tooling.
• Mentor engineers, contribute to architecture reviews, and drive documentation and knowledge sharing.

Skills

Java

Spring Boot

Kubernetes

CI/CD

GitOps

AWS

Terraform/CloudFormation

PostgreSQL

Python

Shell scripting

Observability

SRE

Agile/Scrum

Education

Bachelor’s degree in Computer Science, Software Engineering, or related field

Tools

Jenkins

GitLab CI

Helm

Docker

Terraform

CloudFormation

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As a Lead CRM DevOps Engineer at StarHub, you will own the end-to-end DevOps strategy, platform reliability, and release governance for mission-critical CRM and Order Management (CRM/OM) platforms. You will lead the design and evolution of CI/CD pipelines, Kubernetes platform architecture, and cloud infrastructure, ensuring high availability, scalability, and secure delivery of CRM/OM microservices on AWS EKS.

This role goes beyond execution requiring you to drive DevOps best practices, establish SRE capabilities, and ensure end-to-end stability of customer journeys (order, provisioning, billing). You will act as a technical leader, guiding engineers and working across teams to enable faster, safer, and more reliable platform delivery.

Responsibilities:

• Drive DevOps strategy and operating model for CRM/OM platforms, acting as the technical escalation point for complex production issues.
• Lead trunk-based development adoption, automated testing, quality gates, and release safety mechanisms across microservices.
• Design and operate multi-cluster Kubernetes platforms (EKS/OCP), including networking, RBAC, scaling, and resilience.
• Govern AWS cloud infrastructure and Infrastructure-as-Code using Terraform and/or CloudFormation, ensuring security, scalability, and cost efficiency.
• Apply SRE practices by defining SLOs/SLIs, improving reliability and performance, and leading incident management and RCA.
• Ensure end-to-end reliability of CRM and API integrations across systems.
• Establish observability and operational excellence using Splunk, Prometheus, Grafana, CloudWatch, and on-call tooling.
• Contribute to automation and code improvements, participate in architecture reviews, mentor engineers, and drive documentation and knowledge sharing.

Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 6+ years of hands-on experience across DevOps, SRE, and platform or software engineering, with at least 2-3 years in a senior or technical leadership role.
• Strong proficiency in Java and Spring Boot, with hands-on experience supporting microservices-based and distributed architectures.
• Deep understanding of scalability, reliability engineering, and production system performance.
• Advanced hands-on experience with:
• Kubernetes (EKS preferred), Helm, and container orchestration
• CI/CD platforms (Jenkins, GitLab CI) and GitOps practices
• AWS cloud services and architecture
• Infrastructure as Code (Terraform and/or CloudFormation)
• Strong SQL skills with hands-on PostgreSQL administration and performance tuning experience.
• Proficiency in Python and shell scripting for automation and platform tooling.
• Experience implementing observability and monitoring using tools such as Splunk, Prometheus, Grafana, and CloudWatch.
• Proven experience working in Agile/Scrum environments, with strong stakeholder management, communication, and technical leadership skills.
• Ability to operate effectively in a fast-paced, production-critical environment.